Administrative & Operations Assistant

Hey there! We’re [Fever](https://feverup.com/), the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. **We're Hiring: Support Agent – Candlelight Mexico** **📍** ***Hybrid in Mexico City | Full time (Monday-Friday)*** We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our Candlelight team—working behind the scenes to bring magical experiences to life across the Mexican region, while being based in Mexico City. This role focuses on ensuring that the administrative, documentation, data management, and operational processes behind our events run smoothly. You will play a key role in managing event-related information, maintaining databases and records, coordinating contracts and approvals, supporting reporting processes, and ensuring that materials are accurately prepared and submitted across different platforms and stakeholders. The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment. ## **What You’ll Do** - Compile and organize sales and attendance data for reporting to performing rights organizations. - Edit and prepare PDFs for upload and submission to online platforms. - Assemble contracts and supporting documentation for submission to legal internal teams. - Catalogue and tag metadata on performance recordings, ensuring information is accurate, complete, and properly organized. - Track and approve rehearsals. - Clean, organize, and maintain Airtable databases, ensuring information is accurate and up to date. - Maintain visibility across tasks, deadlines, approvals, and project progress. - Submit musicians’ talking points and other materials for translation across a wide range of languages. - Follow up with relevant stakeholders to ensure information, documentation, and deliverables are completed on time. ## **What You Bring** - You live in Mexico City and are legally eligible to work here - You speak Spanish & English fluently - Experience in structured operations, support or admin roles - Strong attention to detail, process orientation and follow-through - Comfort using Google Sheets or Excel (intermediate level or higher) - A team-first mindset, clear communicator and proactive problem-solver - Ability to juggle tasks and priorities in a fast-paced environment ## **Nice to Have** - Background in events, production or the music industry - Experience in administrative-heavy environments - Familiarity with tools like Airtable, Notion, Monday, or similar ## **Why Join Us?** - 40% discount on all Fever events and experiences - Work in a location in the heart of Mexico City - Home office friendly - Help shape the backstage of magical concert experiences - Learn about event production, internal workflows and scalable operations - Room to grow and take on new challenges as the team evolves - Great work environment with a young, international team of talented people to work with! **We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.** This role is located in **Mexico City.** **#LI-Fulltime #LI-Hybrid** Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: [Fever's Blog](https://newsroom.feverup.com/en-US/) | [](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/) Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here [Fever - Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave)