Administrative Support Officer

Job description

Job Details Job Req ID Home Affairs - 142141 Location ACT Employment Type Ongoing (Permanent), Full-time Classification APS Level 6 - $99,734.00 and $111,701.00 plus 15.4% super (part time pro-rata) Contact Officer Sash Ranasinghe on 0421849709 or Office Arrangements Hybrid - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role. Applications close on 06/11/2026 at 11:59pm AEST (midnight) - Late applications will not be accepted. About our opportunity This process is being used to fill 1 immediate position/s. Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA . About our team Chief Operating Officer Group | Business Enabling Services | Client Engagement & Support | Corporate Partnership and Solutions The Corporate Partnerships and Solutions (CPS) section supports Portfolio and Non-Portfolio agencies to establish Shared Service arrangements to access the Department of Home Affairs ICT, digital and corporate services. CPS manages the coordination and facilitation of such Shared Service arrangements to deliver timely, efficient and effective outcomes for the Department and respective government agencies. Please visit our website for more information about the Department of Home Affairs or Australian Border Force . Our ideal candidate Extremely proficient written and verbal communication skills, including the ability to draft a range of documentation Proactive and responsive stakeholder engagement skills, supported by sound negotiation skills Ability to provide concise advice on complex issues Demonstrated initiative to resolve problems and achieve outcomes Effective time management and prioritisation skills, with the ability to manage competing priorities and meet deadlines. Strong stakeholder engagement and relationship management skills. Excellent written and verbal communication skills. Sound judgement, discretion, and problem-solving ability. Ability to manage competing priorities and deliver results under pressure. Experience coordinating secretariat and governance functions. Proven ability to identify, monitor and manage risks and issues. Ability to provide high-quality (verbal and written) advice and facilitate outcomes across diverse stakeholder groups. Duties and responsibilities Lead complex administrative support activities Provide high-level secretariat support and services, including drafting executive level correspondence, briefs and Minutes Engage and collaborate effectively with stakeholders to achieve work objectives through sound judgement, written and verbal skills Manage escalations and competing priorities through the Service Now Portal and team mailbox Maintain and manage issues and risks via the established processes and protocols and establish procedural instructions, where required. Additional information The APS6 Administrative Support Officer plays a key role within a small team responsible for coordinating and supporting the delivery of shared services to partner agencies. Reporting to the Assistant Director, the position contributes to the successful delivery of outcomes for the Corporate Partnerships and Solutions (CPS) team, through the provision of high-quality administrative, coordination and secretariat services. A critical aspect of this role is developing and maintaining strong, collaborative relationships with agencies that receive business services from the Department of Home Affairs, through CPS-managed arrangements. The position requires a customer-focused approach, strong stakeholder engagement skills, and the ability to work effectively across organisational boundaries to achieve shared outcomes. The successful candidate will demonstrate well-developed written and verbal communication skills, sound judgement, discretion, and the ability to provide accurate and timely advice. They will be highly organised, capable of managing multiple priorities in a fast-paced environment, and able to work independently with limited supervision. The role includes responsibility for coordinating and managing secretariat functions, facilitating stakeholder engagement, and driving outcomes within often competing and time-critical timeframes. The position also requires demonstrated experience identifying, monitoring, and managing risks and issues, with the ability to analyse information, anticipate challenges, and implement practical solutions to support effective service delivery. Strong organisational skills, attention to detail, and a commitment to continuous improvement are essential to success in this role. How to apply Submit your application and CV through Home Affairs' recruitment system (ourPeople) before the closing data on 06/11/2026 at 11:59pm (midnight) AEDT - Late applications will not be accepted. As part of your application, you will be required to prepare and submit a statement of claims response document (250 words per capability) addressing the following capabilities: Contributes to strategic thinking Achieves results Supports productive working relationships Communicates with influence Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number - 142141 in the document footer. Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classifications you are applying to. It may also be useful to the Integrated Leadership System information relevant to the classification. Eligibility To be eligible for the position you must be an Australian Citizen. ​ The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and: ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC). Home Affairs Workers will also be required to obtain and maintain an Onboarding Check. In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary. ​ Diversity and inclusion The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: Technical assistance For technical enquiries please call or email for assistance: Email: Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia) Please include any applicable screen captures, a response will be provided during business hours. Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position , to read more click here . The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS. The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement. AI tools may be used to support parts of this recruitment process. The selection panel will disclose where and how AI is used. Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at .