Administrator - Investor Services

Job description

Purpose of the job Join our Investor Services team and play an important role in supporting a diverse portfolio of international alternative asset fund clients. Working alongside experienced colleagues, you'll help deliver a seamless investor experience across the full fund lifecycle, from investor onboarding and capital activity to ongoing administration and client support. This is an excellent opportunity to build your expertise in fund administration while gaining exposure to a broad range of investor services activities. You'll work closely with clients, fund managers, compliance teams and internal specialists, developing valuable technical knowledge and client-facing experience while contributing to the delivery of exceptional service within a collaborative and supportive environment. Main responsibilities Take ownership of investor servicing activities, helping to deliver a seamless experience for clients and investors. Support investor onboarding processes, helping to facilitate a smooth transition from onboarding to ongoing administration. Build strong relationships with clients, fund managers and internal teams to support an exceptional client experience. Prepare investor capital call and distribution activities, supporting accurate and efficient delivery. Respond to investor and fund manager enquiries, providing clear and professional support. Work closely with Compliance and KYC teams to support onboarding and ongoing investor administration activities. Contribute to the administration of alternative asset fund structures throughout their lifecycle. Support the delivery of operational activities in line with client service commitments and quality standards. Contribute to Investor Services projects and initiatives that enhance client experience and operational effectiveness. Collaborate with colleagues across the business to support successful client outcomes and service excellence. #LI-LL1 #LI-Hybrid knowledge, skills and experience Experience within fund administration, investor services, financial services or a related professional environment. Strong communication and relationship-building skills, with the ability to engage effectively with clients, investors and colleagues. Excellent organisational skills and attention to detail, with the ability to coordinate a range of activities effectively. Proficiency in Microsoft Office applications, particularly Excel, and an interest in developing knowledge of new systems and processes. All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are: We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges. We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be. We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective. We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes. We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships. Equal Opportunities for Everyone Please let us know if there’s anything we can do to make the process easier for you. You can reach us at . We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. What’s In It For You Competitive salary We are globally hybrid (please check the specifics for this role during interview process) Flexible working hours Private Pension Plan fully paid by the company after probation Private medical insurance with Catastrophe cover fully paid by the company Employee recognition program and spot bonuses