As an Admissions Consultant you will embody the Affect values of Empathy, Passion and Accountability to help potential members on their recovery journey. Admissions Consultants, which we also internally call our Treatment Consultants, make up the Admissions Team at Affect and work closely and collaboratively with the Marketing, Member Services, and Clinical teams.
About Affect
Affect is transforming addiction treatment through an innovative, evidence-based digital program. We specialize in treating substance use disorders, such as opioid use disorder, stimulant use disorders, alcohol use disorder, and cannabis use disorder and we have expanded our services to include high-quality, accessible mental health. By combining mobile technology, counseling, and coordinated medical care, we empower our Members to reclaim their lives in recovery.
About the Role:
Treatment Consultants are responsible for swiftly responding to interested potential members and scheduling intake appointments with the Affect clinical team for assessment. The Admissions Team meets members where they are in their journey and supports their success by providing education about our programs, diligent follow-up, scheduling and tech support, and more.
Responsibilities of the Treatment Consultant will include:
- Manage your daily schedule with a sense of urgency to support a high volume of inbound phone calls, text messages, and emails.
- Achieve individual goals and contribute towards team goals. Individual and team goals are designed to meet our corporate enrollment goals and ensure quality communications in every interaction.
- Demonstrate knowledge of enrollment criteria to correctly identify who is a good candidate for our program, assist potential member needs, and ensure all requests are followed through and completed.
- Use motivational interviewing (MI) techniques to determine each caller's readiness and encourage intake appointment attendance.
- Schedule initial intake appointments using an Electronic Health Record (EHR) and other internally-built software tools.
- Facilitate seamless intake appointment; coordinating with counselors and other clinical staff as necessary.
- Contribute to the growth of the team by suggesting improvements in operations, messaging, or strategy.
- Perform other duties as assigned.
Requirements:
- We value the power of recovery! This is a great role for someone personally in recovery, we require 2+ years of consistent recovery to be able to properly support Affect potential members. Alternatively, we require experience working in behavioral health (prior Admissions roles a plus!). We would love to hear about why you are passionate about supporting people in their recovery or mental health journey in your cover letter.
- Previous work experience where you were goal-driven and were able to consistently meet and exceed your goals.
- High school diploma or higher education preferred.
- Reliable high-speed home internet.
- Exceptional customer service skills and the ability to build positive relationships with people.
- Excellent written, presentation, communication, and analytical skills. You will be expected to compose ad hoc texts/emails to potential members as part of this role.
- Attention to detail, ability to juggle multiple priorities, and can work in an environment where change is frequent.
- Committed to a high ethical standard in everything you do, working collaboratively with providers, Member Care team, and other professional colleagues.
- Excitement about working at an early-stage company where the opportunity for impact is high but not all systems/processes are fully ironed out.
- Self-starter with high emotional intelligence.
- High comfort level with technology, including EMR software, email, Slack, and mobile apps (e.g., Google Suite).
- Must be able to work remotely. Must have a quiet, private dedicated home office with a door with reliable internet connection.
- This is a full-time role. You must have the availability to work full-time and show accountability to working your scheduled hours. Treatment Consultants have set hours, but we offer flexibility in setting those hours as long as it is in the best interest of serving our members. Recurring evening and weekend availability is a big plus.
Please submit a cover letter detailing why this role excites you and why you are passionate about helping people in their recovery journeys!
The Benefits of Joining Affect
- The salary range for this full-time position is $50,000 - $55,000 commensuration with experience. There is opportunity for variable compensation based on exceeding individual goals.
- Full-time employees may enroll in offered medical, dental, and vision coverage and also provided employer paid life and disability insurance. Employees may enroll in Affect's company’s 401k plan.
- Paid vacation, sick time, company observed holidays and parental leave is provided to full-time employees.
- Remote work flexibility.
- Opportunities for continuing education and professional development.
- Supportive team culture focused on impact, collaboration, and innovation.
- Be part of building a modern, inclusive, and accessible addiction care system.
Additional Requirements & Working Conditions:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis. While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
This position is subject to a background check for any convictions directly related to its duties and responsibilities. We will consider for employment all qualified applicants with arrest and conviction records, and will assess the details of any criminal conviction in a manner consistent with applicable law. No background check will be conducted unless and until a conditional offer of employment has been made to an applicant.
