Adventureland Park - Senior Rides Supervisor

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Ride Operations Senior Supervisor will assist in the supervision of the Rides Hosts working throughout the amusement park. This position directly supports park leadership with efficient operation of the department, which provides a positive guest experience. We are currently looking for a: Adventureland Park - Senior Rides Supervisor Roles & Responsibilities: Supervisory Duties: Supervise t h e daily operations of t h e park operations team and any ot h er assigned departments Lead by example, attitude, and as a representation of Adventureland ’s core values Inspire ride operators by creating a positive and energetic atmosp h ere w h ere safety and guest satisfaction are top priorities Act as an approachable mentor and coach to all assigned Host s Ensure compliance wit h company and indus tr y best practices, policies, and procedures to create a safe and productive environment for colleagues and guests. Become knowledgeable of performing t h e essential duties of all assigned park operations positions and backfill t h ese positions w h en needed Participate in all aspects of supervision of assigned host s, including hiring, orientation, training, performance coaching, and discipline. Ensure t h at all required meal and ot h er breaks are being given in accordance wit h Iowa law Assist with team scheduling and timekeeping activities along with daily position assignments Departmental Duties: Maintain a compre h ensive knowledge of park at tr actions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment w h en necessary. Listen to guest feedback and complaints, communicating t h em to t h e respective department managers. Provide coverage for Host s' breaks and monitor communication channels for additional assistance. Provide direct support to Host s by conducting rounds throughout the park to address their needs . Enforce Park policies, res tr ictions, and recommendations to ensure guest safety. Remain calm and composed during emergency situations, exuding professionalism w h ile ad h ering to all standard operating procedures. Maintain constant vigilance to proactively identify potential h azards and informs park leaders h ip of any concerns Protect guest belongings, h andle lost and found items, and cooperate wit h ot h er departments to en h ance t h e guest experience. Promptly notify security or park operators of any injuries or emergencies. Conduct audits of Host s to ensure safe operations and fulfill additional duties as assigned. All ot h er duties assigned by leaders h ip Education and Experience: No education requirements for t h is position 2-3 years of previous work experience in t h e Rides or Aquatics departments is required . Previous ride operation experience from ot h er Amusement/T h eme Park emplo yers will also be considered. 2+ years of previous supervisory experience preferred All Rides Host s must go through the International Ride Operator Certification course as a part of the training. Successful course completion is required for this position. There is no cost to the Host for the course. Language: Ability to read, write, and speak fluent Englis h Spanis h or ot h er bilingual language skills are a plus. Requirements: Must be at least 18 years of age to comply wit h Iowa C h ild Labor Laws Ability to work flexible sc h edule, including evenings, weekends, and h olidays, open to close Must h ave reliable tr ansportation to and from your sc h eduled s h ift Must possess a valid driver’s license and a good driving record Ability to comply wit h all uniform policies Must possess exceptional customer service skills, wit h an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Must possess a safety-oriented mindset and be fully committed to enforcing all DOS H , IROC, and all ot h er regulations, policies, and procedures Ability to inspire, motivate, and successfully lead a large number of Host s Must be able to speak wit h guests directly w h en ot h er operations leaders h ip is not available Ability to h andle h ig h -pressure situations, meet t h e demands of constant deadlines and coordinate multiple priorities in a dynamic environment. Must possess s tr ong written and verbal communication skills Ability to follow direction, multi-task, and work as part of a fast-paced team P h ysical Requirements: Ability to stand, walk, and remain on feet for majority of t h e workday Ability to remain sedentary for periods of time, w h ile using a computer Ability to frequently stoop, twist, kneel, bend, squat, or reac h above s h oulders Ability to carry, pus h , pull, lift, and h old objects weig h ing 30 pounds or more Ability to climb or descend stairs for some of t h e rides and at tr actions Working Conditions: T h is role will predominantly be based outdoors in t h e park environment Constant exposure to t h e variable outside temperatures, including h ig h h eat, cold, direct sun, h umidity, dust, rain, snow, ice, and ot h er weat h er conditions Subject to frequent interruptions, constant repetitive motion, h ig h noise levels, flas h ing lig h ts, and h eavily populated environments Team member benefits: Working at Adventureland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland host , you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Palace Perks & Benefits: Flexible sc h edule Ability to cross- tr ain and learn unique skills across various departments Free admission to Adventureland Theme Park/Waterpark and select parks on your days off Invitations to exclusive company-sponsored host events throughout the season We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland . Apply today! Do not miss the chance to spark your career now!