Advertisers Support (Russian)

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Russian-speaking Advertisers Support for their Lisbon office. Position: Advertisers Support Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide support to small and medium sized businesses using various channels (chat, email and telephone) Provide pre and post-sales support for all self-service products Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features Identify trends and solve problems facing multiple SMB clients Deliver a positive attitude towards the brand Maintain and update all job-related administrative forms. REQUIREMENTS: Native/fluent in Russian, both oral and written. Fluent in English (at least B2 level) Knowledge of advertisement industry will be considered as an advantage Computer literate with sound knowledge of Microsoft Office package Excellent communication skills Resourceful personality that can adapt and remain calm in all situations Ability to work independently, while being team player at the same time Able to work rotating shifts. OFFER: Portuguese employment contract Holiday entitlement with 22 days per year Three weeks training on company and products Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00 Guidance and tools to reach career potential Private health insurance Free Portuguese classes, water sport activities, soft trekking and much more.