Advisor Services Team Leader

Job description

Job Description: The Advisor Services Team Leader oversees a team of Advisor Services Specialist who provide real-time support to Financial Advisors including new client and account set-up procedures and account change request support. The Team Leader will also be responsible for fostering a learning organization and a performance-based culture while building, energizing, and developing strong organizational talent and displaying a disciplined approach to metrics, scorecards, and performance-based coaching We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ office. Responsibilities Include (Not Limited To): Coach, mentor and develop team members Actively directs and controls the day-to-day operations and activities of their team to meet Service Levels Promotes ownership and accountability amongst associates and peers Clearly communicates what is needed of direct reports and has strong performance and KPI management Execute “hands on” training and assists with identifying areas of opportunity Actively evaluating associates across the team to identify and foster the development of high performers Drives high team engagement and utilization Emphasis on Learning & Development for associates Provides flex coverage in phone queue when applicable Service Excellence / Process Improvements Continually evaluates departmental processes for improvement opportunities and owns implementation/project Provides frequent and timely updates to Manager on firm-wide initiatives, training and action plans for upcoming launches Considers risk and manages it with appropriate communication and actions Key Contributor in working with the broader Operation and Service Teams on any major Departmental or Company Initiatives Supports Manager’s team vision, strategy and serves as a role model for team Provide exceptional service to our Financial Advisors and Internal Customers Develop strong and trusting relationships with Advisors and Sales members Assist with escalations and resolution to negative Client Experiences (CE) Deliver on team Service Level Lead projects to improve processes and develop new services Collaborates with Process Excellence team to most effectively manage service team Work with other departments and managers to request, manage and implement solutions Required Qualifications: Bachelor’s degree or equivalent experience required Minimum of 5 years financial services industry experience required Preferred Qualifications: Strong verbal and written communication skills Must be comfortable exercising judgment, evaluating a situation and making a decision Able to travel between geographical locations Flexibility to work various schedules depending on department needs Minimum of Series 6 securities license required Who We Are & What We Offer: AssetMark’s mission is centered around helping financial advisors make a difference in the lives of their clients. To help them do that, we aim to provide advisors with holistic support. We offer compelling technology that facilitates a better client experience, consulting services that ensure advisors’ businesses are running at their best and a comprehensive suite of investment solutions. AssetMark’s platform empowers advisors to provide the highest level of service possible to their clients. AssetMark’s culture is driven by our mission and connected by our values; Heart, Integrity, Excellence and Respect. You will join a team that lives these values every day by doing the best and what is right in all we do and encouraging different ideas for continual success and innovation. Additionally, we offer a wide range of benefits to meet the needs of our team members and their families. Flex Time Off or Paid Time/Sick Time Off 401K – 6% Employer Match Medical, Dental, Vision – HDHP or PPO HSA – Employer contribution (HDHP only) Volunteer Time Off Career Development / Recognition Fitness Reimbursement Hybrid Work Schedule As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued. Compensation: The Base Salary range for this position is between $75,000-$85,000. This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits. Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position. #LI-hybrid #LI-TE 1 Who We Are & What We Offer: We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. Our Mission Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience. Our Values Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day. We believe in: Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. Unyielding Integrity, doing what’s right, always. Even when it’s hard. Collective Respect, in being authentic, inclusive and valuing all voices while winning together. Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions. These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. Our Culture & Benefits Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. Flex Time or Paid Time Off and Sick Time Off 401K – 6% Employer Match Medical, Dental, Vision – HDHP or PPO HSA – Employer contribution (HDHP only) Volunteer Time Off Career Development / Recognition Fitness Reimbursement Hybrid Work Schedule As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.