Advisor, Systems Engineering

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Advisor, Systems Engineering We are seeking an experienced Backup Administrator with strong expertise in enterprise backup, recovery, protection, and backup engineering. The ideal candidate will be responsible for the design, administration, optimization, automation, and operational support of enterprise backup environments while ensuring compliance, security, and business continuity requirements are met. This role requires hands-on experience with Rubrik, Dell EMC Data Domain, Avamar, NetWorker, and Infinidat InfiniBox (IBOX) platforms. The candidate will serve as both an operational SME and an engineering resource, driving backup modernization, capacity planning, performance optimization, audit readiness, and cross-functional collaboration across infrastructure and application teams. Key Responsibilities Backup Infrastructure Administration Administer and support enterprise backup and recovery platforms, including: Rubrik, Dell EMC Data Domain, Avamar Dell EMC NetWorker & Infinidat InfiniBox (IBOX) Monitor and manage backup environments to ensure successful backup, restore, and replication operations. Perform troubleshooting, incident resolution, root cause analysis, and problem management activities. Support production, disaster recovery, and business continuity requirements. Engineering, Lifecycle Management & Optimization Lead backup platform upgrades, migrations, patching, and lifecycle management activities. Evaluate and recommend improvements to backup architecture and data protection strategies. Drive engineering initiatives focused on automation, optimization, and operational efficiency. Collaborate with vendors and infrastructure teams to address complex technical issues. Capacity Planning & Performance Management Monitor backup storage utilization and growth trends across all backup platforms. Perform capacity planning and forecasting to ensure adequate storage availability. Analyze performance metrics and optimize backup windows, replication, and recovery times. Recovery, Resilience, Audit, Compliance & Security Conduct restore testing and recovery validation exercises. Support disaster recovery testing and business continuity initiatives. Ensure backup and recovery objectives (RPO/RTO) are consistently met. Audit, Compliance & Security Support internal and external audits by providing required evidence and documentation. Ensure compliance with cybersecurity, regulatory, and organizational backup policies. Track and remediate backup-related vulnerabilities and security findings. Maintain operational runbooks, SOPs, architecture documents, and compliance records. Automation & Continuous Improvement Develop automation solutions using: Ansible, Red Hat Ansible Automation Platform (AAP) PowerShell or Shell Scripting Automate backup reporting, health checks, provisioning, and operational tasks. Drive continuous improvement initiatives to reduce manual effort and increase reliability. Collaboration & Stakeholder Management Work closely with Storage, Server, Database, Cloud, Security, and Application teams. Participate in change management, incident management, and problem management processes. Provide technical guidance and mentoring to junior team members. Engage with business stakeholders to ensure backup and recovery requirements are met. Required Qualifications Bachelor’s degree in computer science, Information Technology, Engineering, or related field. 8+ years of experience supporting enterprise backup environments. Strong expertise in Rubrik, Data Domain, Avamar, NetWorker, and Infinidat InfiniBox. Experience supporting large-scale, mission-critical backup infrastructures. Strong understanding of backup, recovery, replication, and disaster recovery concepts. Experience in enterprise storage and backup capacity management. Required Technical Skills Backup Technologies Rubrik, Dell EMC Data Domain, Avamar Dell EMC NetWorker & Infinidat InfiniBox (IBOX) Operating Systems Linux, Windows Server, AIX Automation Ansible, Red Hat Ansible Automation Platform (AAP) PowerShell, Shell Scripting & Python Desired Attributes Strong engineering and operational mindset. Excellent troubleshooting and analytical skills. Large-scale enterprise environments experience with 1000+ servers. Proactive approach to capacity planning and risk management. Ability to work effectively across global teams and business units. Strong communication, documentation, and stakeholder management skills. Preferred Candidate Profile An experienced Backup Engineer and Administrator who can effectively manage enterprise backup operations while driving engineering improvements across Rubrik, Data Domain, Avamar, NetWorker, and InfiniBox platforms. The candidate should possess strong automation capabilities, proactively manage capacity and performance, support audit and compliance initiatives, and collaborate across Storage, Database, Server, Cloud, and Security teams to ensure reliable and resilient data protection services. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.