AE-NES_ Sr. Technical & Product Specialist_Shanghai

Job description

Territory Management - Field visit, clinical education, surgery support if needed - Collect customer data and prepare hospital sales forecast - Drive tendering at hospital level, seek resource, develop and execute the tendering plan - Conduct product training to customers - Deal with customer complaint, coordinate with service team to solve technical issues Account Management - Collect customer information, conduct needs analysis and segmentation - Record the customer data in system - Maintain KA relationship, execute KA action plan - Support the execution of KOL action plan Dealer Management - Seek dealer resource and report to sales manager for discussion - Coordinate with dealer in working with customer, follow up the needs with dealers; - Collect sales data from dealer, and check the data/information - Conduct product training to dealers - Track hospital invoice report