Affluent Card PM Team Leader, Product Management, Cards & Unsecured Loans

Job description

Key Responsibilities: Strategic Product Development and Portfolio Management • Design and manage premium credit card products tailored to the needs of HNW segment. • Align credit card strategies with the broader wealth management goals to enhance client engagement and retention. • Develop a differentiated value proposition leveraging insights from the affluent and wealth management segments. Customer Acquisition, Engagement, and Retention • Collaborate with the wealth management team to identify cross-selling opportunities for affluent credit card offerings. • Drive targeted acquisition strategies through referrals, events, and customized campaigns. • Ensure personalized experiences by integrating financial benefits, luxury rewards, and exclusive services. Wealth Management Synergy • Partner with wealth managers to understand client needs and deliver bespoke credit card solutions. • Leverage existing wealth management client relationships to grow the affluent credit card portfolio. • Provide training and tools to the wealth management team for seamless promotion of credit card offerings. Partnerships and Vendor Collaboration • Establish and manage partnerships with luxury brands, travel companies, concierge services, and other high-value vendors. • Enhance the affluent credit card’s appeal by integrating unique benefits such as priority access, exclusive offers, and tailored experiences. • Negotiate agreements that align with the lifestyle preferences of affluent customers. Customer Service Excellence • Ensure premium servicing standards for affluent customers through collaboration with operations and customer service teams. • Oversee the implementation of feature and services, including airport transfer, concierge, VIP support, and personalized offers. • Monitor feedback to continuously improve the customer experience. Performance and Analytics • Analyze portfolio performance metrics such as customer acquisition, spends, retention, and profitability. • Prepare detailed insights and recommendations for senior management to drive portfolio growth. • Proactively identify risks and implement mitigation strategies. Location: Honhui A-13F Job: Product Management Schedule: Regular Employee Status: Full time