After Care Coordinator

Manhattan Gastroenterology is seeking a highly organized, detail-oriented, and patient-focused AfterCare Coordinator to join our team. The AfterCare Coordinator plays an important role in ensuring that patients receive timely follow-up care and that clinical information, test results, referrals, and outstanding orders are accurately managed and documented.

The ideal candidate will have experience working in a private medical practice, gastroenterology office, ambulatory surgical center, or similar healthcare setting and be comfortable managing a high volume of patient follow-up while prioritizing tasks and meeting deadlines.

The AfterCare Coordinator will work closely with physicians, clinical staff, and the Quality Assurance & Operations Manager to ensure that patient needs are addressed efficiently and that all follow-up responsibilities are completed accurately and within established timeframes.

Key Responsibilities

• Review and manage assigned AfterCare tasks and physician orders in the EMR.

• Obtain, review, and attach clinical documents, laboratory results, imaging reports, procedure reports, and other relevant records to the appropriate patient chart.

• Review laboratory and diagnostic results and ensure they are routed appropriately for physician review and follow-up.

• Assist with coordinating patient referrals, follow-up appointments, procedures, imaging, laboratory testing, and other recommended care.

• Follow up on outstanding orders and referrals to ensure patients do not fall through the cracks.

• Contact patients regarding physician recommendations, test results, follow-up appointments, referrals, and other non-emergency clinical follow-up needs, in accordance with practice protocols.

• Manage a high volume of inbound and outbound patient calls while maintaining professionalism and providing excellent customer service.

• Schedule and confirm patient appointments and assist patients with navigating the next steps in their care.

• Identify patient needs, clarify concerns, research issues, and provide appropriate solutions or escalate concerns to the appropriate clinical or administrative resource.

• Respond to physician and clinical staff tasks in a timely and accurate manner.

• Maintain accurate documentation of patient communications, follow-up attempts, and completed tasks within the EMR.

• Ensure all patient interactions and follow-up activities are documented according to practice standards.

• Follow established communication scripts, workflows, policies, and guidelines when communicating with patients.

• Recognize situations that require escalation to a nurse, physician, supervisor, or other appropriate resource.

• Protect patient confidentiality and comply with HIPAA and all applicable healthcare regulations and practice policies.

• Work collaboratively with the AfterCare team, physicians, nurses, medical assistants, front desk, scheduling, and other departments to ensure continuity of patient care.

• Assist with identifying and addressing outstanding AfterCare work, including pending labs, procedures, imaging, referrals, and other follow-up items.

• Maintain organization and productivity while managing multiple priorities and a high-volume workload.

• Perform other duties and responsibilities as assigned.

Qualifications

• 1–2 years of experience in a medical office, private practice, ambulatory surgical center, or similar healthcare environment preferred.

• Previous experience in patient aftercare, referral coordination, medical scheduling, care coordination, or medical office administration strongly preferred.

• Experience working with an Electronic Medical Record (EMR/EHR) system.

• Strong computer and data-entry skills.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Comfortable handling a high volume of patient calls and follow-up responsibilities.

• Ability to communicate effectively and professionally with patients, physicians, nurses, and administrative staff.

• Ability to work independently while also functioning effectively as part of a team.

• Strong problem-solving and follow-through skills.

• Ability to maintain patient confidentiality and handle sensitive medical information appropriately.

• Bilingual skills are a plus.

Manhattan Gastroenterology is an equal opportunity employer.