After Sales & Installed Base Manager

Job description

As the After Sales & Installed Base Manager, you will drive profitable growth by maximizing revenue from our installed base. Working closely with the after-sales team, you will focus on high-value customers, developing strategies that increase service sales while enhancing customer satisfaction and loyalty. Your role combines customer insight, strategic planning, and cross-functional collaboration to deliver targeted service offerings across service agreements, spare parts, maintenance, upgrades, and modernizations. Key Responsibilities You will take ownership of installed base revenue growth and customer success, with responsibilities including: Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales. Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively. Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals. Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences. Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue. We are seeking a results-oriented professional with technical expertise, analytical skills, and a track record in service sales or aftermarket management. You bring: Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field. 5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery. Strong knowledge of machines, service requirements, and lifecycle management. Ability to analyze customer data, identify opportunities, and drive sales growth. Experience working with cross-functional teams, particularly after-sales and service organizations. Excellent communication skills in English (German is a plus) and willingness to travel for customer visits and team collaboration. Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme. A great, collegial work atmosphere with enthusiastic and professional colleagues. A substantial amount of responsibility and autonomy in your role. A wonderful on-site canteen in Weert, located in a recently renovated building. Together with 7.300 colleagues worldwide, we are the strategic lifecycle partner for the pharmaceutical, biotech, and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Syntegon Packaging Solutions B.V., located in Weert, is part of the Syntegon Group. In Weert we are Center of Competence for vertical form, fill and seal machines within the Syntegon Group. Here we develop and produce technologies for a wide range of food and non-food products, including stand-alone machines and system solutions with various process steps from weighing and dosing to vertical bagging, cartoning, case packing, and palletizing. Apply now and become part of our team!