After-Sales Services Regional Supervisor (Piaggio Turkey) (İstanbul (Anadolu), TR)

Job description

AFTER-SALES SERVICES REGIONAL SUPERVISOR 1. MAIN OBJECTIVE To ensure that the authorized service network within the assigned region delivers efficient, high-quality services in compliance with company standards; to enhance customer satisfaction, brand loyalty, and the sustainable performance of after-sales services by improving technical and operational processes. 2. KEY DUTIES AND RESPONSIBILITIES Conduct periodic visits to authorized service centers to audit their after-sales operations in terms of operating standards, organizational structure, personnel, and technical standards. Identify areas for improvement at authorized service centers with the aim of increasing customer satisfaction, define corrective and improvement actions, and monitor their implementation. Ensure that monthly After-Sales Services (ASS) reports are submitted to the company and dealers, and follow up on their distribution. Ensure that dealers maintain effective and adequate spare parts inventory levels; conduct sales and stock analyses and report the findings to senior management. Work in coordination with other departments, including Customer Experience and Warranty, to ensure that dealer and customer requests are addressed effectively and resolved in a timely manner. Support After-Sales Services and Spare Parts Sales and Marketing activities, as well as the development of spare parts pricing policies. Monitor industry practices and trends to identify opportunities to improve the after-sales service operations of the brand represented by the company. Support dealers in ensuring compliance with recruitment criteria and obtaining the necessary approvals for personnel recruitment; participate in interviews when required. Support dealers and the IT Department in the development and improvement of dealer management systems and related business processes. 3. GENERAL QUALIFICATIONS Bachelor's degree in Mechanical Engineering, Industrial Engineering, Automotive Engineering, or a related engineering discipline. 5 years of experience, preferably in the motorcycle or automotive industry, in after-sales services, authorized service network management, or technical field operations.Experience in authorized service processes, maintenance and repair operations, warranty procedures, and spare parts management. Technical knowledge of motorcycle mechanical, electrical, and electronic systems, as well as troubleshooting and diagnostic processes. Experience in monitoring service performance indicators and improving operational efficiency and customer satisfaction. Proficiency in Microsoft Office applications. Excellent command of English. Strong reporting and analytical skills. Ability to analyze technical problems with a solution-oriented and continuous improvement mindset. Strong communication, coordination, and business partner relationship management skills.