Aftermarket Sales Consultant – Dealer & Workshop Development

## Overview We are seeking an experienced **Aftermarket Sales Consultant** to support the growth of the Independent Aftermarket (IAM) by improving dealer performance, strengthening relationships with independent repairers (IRs) and garage chains, and enhancing the adoption of digital ordering and workshop systems. The role is field‑driven and focuses on structured visits, assessments, capability development, and targeted commercial activation. ## Key Responsibilities ### Dealer Visits & Performance Enhancement - Conduct standardized onsite visits with authorized dealers to review IAM parts performance, product portfolio depth, competitiveness, and sales execution. - Identify improvement opportunities in processes, stock strategies, customer service, and adoption of digital ordering platforms. - Provide structured feedback, capture visit outcomes, and define actionable next steps. ### Dealer Assessments & Improvement Plans - Run comprehensive dealer assessments measuring operational quality, commercial maturity, and adherence to IAM principles. - Perform audits, scorecards, and performance comparisons to identify strengths and gaps. - Create clear improvement plans with KPIs, responsibilities, and timelines. ### Dealer Coaching - Deliver targeted coaching programs designed to uplift dealer performance—especially new partners or dealers showing performance gaps. - Train dealer staff on sales processes, product knowledge, pricing logic, and system usage. - Provide structured follow‑up and progress reporting. ### Individual Dealer Development Initiatives - Build customized development plans for selected focus dealers, covering customer segmentation, pricing strategy, potential analysis, ordering process optimization, and communication workflows. - Establish monthly targets and track progress through structured reporting. ### Customer Visits (IRs & Garage Chains) - Conduct onsite visits to IRs and garage chains to promote product awareness, strengthen relationships, and expand parts sales. - Provide hands‑on support for online ordering platforms and workshop systems. - Document visit results and define improvement initiatives. ### Customer Assessments & Action Plans - Evaluate the turnover potential and engagement level of IRs and garage chains. - Identify commercial opportunities and develop improvement plans based on market need. - Upload structured assessments and follow‑ups into the required systems. ## Skills & Experience - 5+ years in automotive aftermarket sales, field force, network development, or workshop consulting. - Understanding of dealer operations, workshop processes, and B2B parts distribution. - Strong skills in coaching, performance assessment, and relationship‑building. - Ability to interpret KPIs, market data, and customer behavior patterns. - Comfort working in structured, report‑driven environments. ## Personal Attributes - Strong communicator capable of influencing diverse stakeholders. - Analytical, structured, and results‑oriented. - Field‑focused mindset with strong customer empathy. - Self‑driven, organized, and resilient. - Fluent in English; additional languages are an advantage. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.