Agency Contests and Compensation Support Lead

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role is responsible for providing relevant data management and analysis in the area of agency incentives and agency compensation that will allow management to formulate and revise strategies through the implementation of campaigns and other campaign-related initiatives. The role will also supervise the Specialist 3 who is managing the end-to-end process for incentive appeals and incentive revalidation. This role requires collaboration with stakeholders – within and outside the Home Office organization in getting data requirements necessary for campaign analysis. Careful review and analysis will be required in justifying how incentives are designed and how metrics will be measured. The same pre-planning analysis will be required post-launch so lessons can be derived in designing future campaigns. The results of these analyses will need to be articulated properly to management in order to derive meaningful insights which will be the takeoff point for future incentive formulation. The position will also performing project management for agency compensation enhancement initiative, conducting compensation testing, tracking compensation effectiveness and reporting compensation trends and analyses to management. Other tasks would include involvement in agency incentive-related special projects and various initiatives aimed at increasing agency production and performance volume. Key Accountabilities Incentive Management & Analysis Conduct incentive analysis, forecasting, and post-campaign reviews Evaluate agency performance and incentive effectiveness against defined success measures Support the development of incentive targets, thresholds, and performance gates Prepare and maintain incentive launch and governance documents (e.g., PARs, SI Tracker, Cost Summary, Bulletins) Develop dashboards and management reports to monitor incentive performance and trends Reporting & Business Insights Generate reports and provide analysis for sales, performance, and governance meetings (e.g., Weekly Sales Meetings, MBR, QPBR, Incentive Committee) Deliver actionable insights and recommendations based on agency performance and incentive outcomes Compensation Analytics & Project Support Analyze agency compensation results, trends, and drivers, including segment and winner-loser analysis Maintain compensation dashboards and management reports Support compensation-related projects, including UAT, JIRA finalization, test scripting, and compensation validation activities Appeals & Revalidation Management Oversee appeals resolution, ensuring timely handling, adherence to approval standards, and escalation reporting Manage incentive revalidation and disqualification processes, including NAP, persistency, recruitment, and appointment status reviews Program Support & Stakeholder Management Respond to incentive-related inquiries and provide analysis to support business decisions Assist in preparing incentive communications and promotional materials Support the design, launch, and evaluation of incentive initiatives Process Improvement & Compliance Drive process improvements to enhance efficiency, controls, and agency experience Ensure adherence to company policies, compliance standards, and reporting requirements Perform other duties as assigned Job Qualification Degree in management or marketing or any business-related course. Degree in actuarial studies, statistics and mathematics is a plus Knowledgeable in MS Office applications Ability to execute advance excel formulas Business writing Data storytelling Creating high impact business presentations Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.