Agent-Air Export Customer Service

Job description

1. To take orders and make freight and document pick-up arrangements. 2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team. 3. To review, check and verify air export documents as provided by shippers. 4. To strictly follow export-handling procedures as established by the management. 5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities. 6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies. 7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers’ complaints. 8. To handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL 9. To take up additional assignments as required to meet with the Company needs. University graduate, preferably with minimum 1 year's relevant experience. Be able to work under pressure and in time frame. Good communication in English. Chinese speaking is preferrable. Well-versed in MS Office. Expeditors offers excellent benefits Paid Vacation, Holiday Group Medical & Life & Accident Insurance Employee Stock Purchase Plan Training and Personnel Development Program Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand. All your information will be kept confidential according to EEO guidelines. “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 346 locations worldwide Fortune 500 Globally unified systems