Agent Engagement Manager

Job description

# Agent Engagement Manager ## About the Role We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up. ## **Why Join FurtherAI?** - **High Impact:** Own the customer journey from signed contract to successful deployment and beyond. - **Real Ownership:** Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company. - **Mission-Driven:** Help reinvent commercial insurance with reliable, intelligent AI workflows. - **Early Team:** Join a tight-knit, high-performing group shaping the future of insurance work. **What You'll Do** - Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare - Lead kickoff calls and workshops with customer stakeholders across business and technical teams - Develop project plans, manage timelines, and keep implementations on track against customer milestones - Partner with engineering to scope integrations and troubleshoot technical issues - Drive adoption by building training programs, identifying champions, and helping customers change how they work - Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways - Surface expansion opportunities and hand off to sales for upsell/cross-sell - Translate customer feedback into product insights and advocate for customer needs with the product team - Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires **Core Requirements** - Willing and able to work 5 days per week in-person in San Francisco or NYC - Comfortable with ambiguity, long hours, and a fast-paced startup environment - Demonstrated hunger and growth mindset - 3+ years of experience leading customer implementations, enterprise deployments, or technical projects - Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities - Excellent presentation skills—can command a room with executives and build credibility quickly - Comfortable handling objections and navigating customer resistance - MBB consulting background (McKinsey, BCG, Bain) **Ideal Qualifications** - Insurance industry experience - Experience implementing SaaS or AI products for enterprise customers - Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers) - Experience with change management and driving user adoption at scale - Prior experience at a startup or high-growth company where you built processes from scratch If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you. **You can look forward to the following benefits:** - Fully covered, best-in-class health, dental, and vision benefits - Competitive Compensation & meaningful stock options - Unlimited PTO - Outstanding in-office culture in the heart of San Francisco - Lunch and dinner onsite - Team events, such as happy hours and off-sites - Commuter benefits - Company 401(k)