Agent Engineer

Job description

ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. ABOUT THE ROLE As an Agent Engineer, you’ll embed directly with our customers, understanding their workflows, designing tailored AI solutions, and deploying systems that deliver immediate impact. You’ll operate at the cutting edge of conversational AI, working closely with our product team to shape strategy based on what you see in the field. WHAT YOU’LL DO - Embed with customers to deeply understand their operations and deliver AI solutions that work from day one. - Build and maintain the infrastructure for conversational AI, APIs, integrations, monitoring, and feedback loops. - Translate business requirements into technical architectures and deployments. - Identify patterns across deployments and feed insights back into our core product roadmap. - Operate with high autonomy in high-stakes, ambiguous environments. WHAT YOU’LL BRING - 3+ years in software engineering, preferably with backend or systems experience. - Proficient in Python (TypeScript/JavaScript a plus) and familiar with major cloud providers (AWS, GCP, or Azure.) - Strong communicator able to work seamlessly with both technical and non-technical stakeholders. - Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks. - Comfort working in dynamic environments with shifting priorities. - Eagerness to work in person with us in NYC full time. BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter benefits - Standing desks and workspace accommodations available on request - All core tools and software provided WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact. Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.