Agent, Monitoring Center and Support

JOIN OUR TEAM! At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together! Agent, Monitoring Center and Support ________________________________________________________________________________ Department: Security Location: Laval (Distribution Center - 5540 Rue Ernest-Cormier Laval, QC) Type of employment: Permanent, Full Time (40 hours) Schedule: Subject to change depending on operational needs; must be available day, evening and night ________________________________________________________________________________ THE ROLE From the centralized surveillance center, agents help prevent losses in our network of more than 1,795 stores across Canada, as well as two distribution centers and five service centers. You help ensure the safety of property and people by responding to emergency calls, providing immediate support to operations and our customers (store employees, distribution center employees, and service center employees) by contacting the appropriate emergency services depending on the situation. WHAT YOU’LL DO Prepare corporate security or loss prevention incident files (30%); Respond to urgent and non-urgent calls (25%); Carry out video surveillance for our service centers, distribution center and sites (15%); Participate in the development of corporate security or loss prevention plans or programs (10%); Work closely with police forces, government agencies and partners (10%); Conduct preventive foot patrols at our distribution center and respond to incidents (5%); All other related tasks, including administrative duties (5%); WHAT YOU’LL NEED We want you to join our team! Here's what we're looking for: Education High school diploma (required); Be a student or have obtained a diploma in a field related to the job (major asset). BSP permit (Required) ; Experience: Minimum of two (2) years' experience in a similar position. Experience in loss prevention (major asset); Experience as a store employee at Alimentation Couche-Tard (major asset); Experience in a call center, remote monitoring center or emergency call management center (asset). Knowledge and skills: Knowledge of the Criminal Code and applicable laws; Autonomous, able to manage priorities and analytical; Proficiency in office automation tools (Suite Office, Outlook, etc.); Knowledge of video surveillance systems; Ability to work under pressure or in urgent situations. Language skills: Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams. WHY YOU SHOULD WORK HERE: At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us: Benefits package: Group Insurance Program : Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account) Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future. Share Purchase Plan : Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K. Paid Time Off : Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance. Additional Perks: Employee Discounts : Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies. Training and Development : Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses. Recognition and Rewards : We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication. Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential. Scholarship Program : Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals. INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at to submit your application. We can't wait to hear from you! At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents. We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process. #LI-LK1 Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.