Agent - Ocean Export

Job description

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI. Major Duties and Responsibilities: Interact with our customers in processing their international shipments by following Procedure set by the company in OPS, and meeting customer’s expectations. Understand department process flow and ensure correct entry timely. Preparation & Updating of DLSOP to ensure all customers standard operating procedures are in place. Screening of customer’s creditability before shipment. Screening of MK denial parties before shipment. Ensure accurate and timely client and vendors billing, within Expeditors and customer standards. Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved). Meet compliance requirements in accordance with government regulations. No fines, penalties or late filing. Ensure permit(s) are approve prior to shipment exportation. Comply with OPS and its quality standards by meeting its set KPI, including Timely Documentation and Timely Invoicing and others stated in OPS. Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external) Escalation of problems to Management when necessary Take up additional tasks as required to meet the Department’s needs Meeting 52 hours Training hours / year. Minimum tertiary educational level 1 to 2 years related experience and/or training; or equivalent combination of education and experience. Understanding of ocean documentation process a plus. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Good computer skills (Excel, Word) and problem-solving skills. Fluent in English. Expectations: Provide excellent customer services to both internal and external Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks Carry out tasks with great accuracy and in a timely manner – Organized To be a good team player with teamwork spirit To show initiative in all co-ordination work *** Only those who are currently residing in Singapore need to apply for this role *** Expeditors offers excellent benefits for full time employees: Benefits complied with local law Health Plan: Medical, Accident Insurance Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines. Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture. Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.