Agent Operations Manager

Job description

## **About the Company** Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. **Why join us now?** - **Team:** We are led by [Pete Shalek](https://www.linkedin.com/in/petershalek/) (2x health tech exits, including a $600M acquisition by Optum) and [Nitin Joshi](https://www.linkedin.com/in/njoshi023/) (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms. - **Trajectory:** We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at **7x year-over-year** with **300% NRR** as customers consistently expand usage. - **Funding:** We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup. ## **About the role** As an Agent Operations Manager, you will own a portfolio of workflows and drive them from manual or partially automated processes toward reliable, scalable automation. You will lead implementations, improve production performance, resolve complex issues, and decide where Agent Operations should focus next. You will take ambiguous problems from discovery through production: understand how customer workflows operate, translate requirements into agent behavior, prioritize competing opportunities, and make tradeoffs across automation impact, quality, urgency, and operational effort. You will partner closely with Customer Strategy, Operations, and Engineering, lead workflow discussions directly with customers, and help uplevel the Agent Operations team by developing reusable approaches, improving how the team works, and raising the bar for execution. ## **What you’ll do** - **Lead complex implementations:** Own workflow discovery, configuration, testing, launch readiness, and post-launch performance across your portfolio. - **Drive automation and performance:** Identify where human effort is concentrated, diagnose failure modes, and improve automation efficiency, quality, SLA performance, and time to resolution. - **Make technical and operational tradeoffs:** Decide what Agent Operations can solve directly, what requires process changes, and when Engineering support is needed. - **Prioritize the highest-leverage work:** Balance customer impact, urgency, operational effort, and long-term scalability across competing workflows and issues. - **Build leverage for the team:** Turn successful approaches into reusable configurations, testing methods, monitoring, and playbooks, while helping more junior teammates solve difficult problems. ## **About you** We expect candidates with 4-7 years of experience from backgrounds such as consulting, finance, analytics, operations, technical implementation, product, or related roles. We care more about learning velocity, evidence of achievement, and ownership than a specific tenure range. You may be a strong fit if you: - Have independently owned complex operational or technical work from ambiguous problem through launch and ongoing performance - Consistently identify the highest-leverage problems and make strong tradeoffs autonomously - Combine analytical and systems thinking with a builder mindset and an instinct to improve how things work - Have hands-on experience using data and technical tools to investigate and solve problems, such as SQL, APIs, integrations, logs, or agent configuration - Can drive work across technical and non-technical teams internally and with customers, communicate clearly, and make decisions with incomplete information ## **What We Offer** - Build at the forefront of applied AI, with meaningful ownership and rapid learning in an AI-native, high-growth startup - Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO - SF Office: Daily catered lunch and dinner reimbursement