Agent Service Rep

Job description

Looking for Call Center Rep. MAJOR JOB DUTIES AND RESPONSIBILITIES: Assists agents and brokers via telephone or written communication. Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life. Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers. Works on special projects. Performs other duties as assigned. EDUCATION/EXPERIENCE: High school diploma and one year of related customer service experience or an equivalent combination of education and experience required. Previous health insurance industry experience preferred. SKILLS: Advanced oral, written and interpersonal communication skills required. Advanced organizational, problem-solving and PC skills required. Advanced benefits, claims processing or membership knowledge preferred. All your information will be kept confidential according to EEO guidelines. Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at .