Agent, Shore Excursions

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe. The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality. Job Summary The Agent, Private Shore Excursions, plays a vital role in supporting the planning, coordination, and execution of luxury Pre-Designed and Custom Private Excursions across the global fleet. In this role, you will assist in ensuring all excursion requests are processed efficiently, accurately, and with the highest service standards. This role serves as a liaison between internal departments and external tour operators to facilitate prompt responses, timely deliverables, and smooth pre-voyage coordination. Essential Functions Internal Communication & Vendor Coordination Serve as the primary contact for inquiries from internal departments regarding pre-designed and custom private excursions. Collaborate with tour operators to confirm availability, request proposals, assist in negotiating services, and support the timely delivery of excursion components. Facilitate ongoing communication with internal teams and vendors to assist in finalizing excursion details within deadlines. Support the process for all tour cancellations—including group tours—by ensuring notifications are sent to guests and relevant internal teams in a timely manner. Assist with the pre-voyage handover by communicating booking details and special requirements to shipboard teams. Booking & Systems Management Maintain accurate and current excursion and booking records across internal systems. Track payment and booking statuses, working collaboratively with internal teams to help resolve issues and maintain smooth operations. Cross-check external delivery of Shore Excursion information—such as the company website and MyYacht Portal—to ensure accuracy and consistency with internal records. Operational & Cross-Functional Support Prepare and distribute standardized communications for select guest programs, ensuring clarity and brand alignment. Support specialized travel experiences such as promotional trips, marketing campaigns, and group events. Assist in coordinating logistics and documentation for high-profile guest experiences like influencer and media visits. Build and maintain cooperative relationships with internal stakeholders and external partners to support smooth operations. Provide flexible operational support within the Shore Excursions department, including assistance with group tours, inventory audits, updating internal tools, and contributing to training materials for other departments. Provide operational support to the Experience Ambassador Team by supplying destination insights, shore excursion details, and timely port updates to enhance guest-facing knowledge. Competency Education: A Bachelor’s Degree preferred in Geography, Hospitality Management, Business, or a related field is highly desirable. Skills & Experience: 3 – 5 years of relevant experience in shore excursions, guest services, or travel operations Knowledge of global ports, destinations, and land programs is a plus Proficient in Microsoft Office, Salesforce, MXP, and Reservations systems Strong attention to detail and organizational abilities Clear written and verbal communication skills Guest-first attitude with a commitment to high-touch service Ability to thrive in a deadline-driven and dynamic environment Solutions-oriented approach to problem-solving Team player with a collaborative and professional demeanor Preferred knowledge of global travel destinations, with an understanding of luxury guest expectations The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.