Agent Support Aux Opérations Associate

Job description

Company: FRF FedEx Express FR Address: Rue Ariane Ii Scheduled Weekly Hours: 35 Worker Type: Regular Posting Start Date Posting Close Date: 30-oct.-2026 Job Family: FXE-EU: Operations Support Agent (ID) Position Summary: Description de la fonction : En tant qu’Agent Support aux Opérations, vous travaillez au sein d’une agence dans un environnement dynamique. Au sein d’une équipe, vous vous assurez du traitement efficace des colis offrant ainsi aux clients un service de haute qualité et rendant chaque expérience exceptionnelle. Vous fournissez également un soutien à votre encadrement et aux membres de l’équipe selon les besoins, tout en respectant un cadre réglementaire et en assurant le transport sécurisé de tout le fret. Responsabilités spécifiques à la fonction : Gérer les appels clients Vérifier et faire des recherches le cas échéant sur les livraisons ou les collectes non effectuées Hiérarchiser les remises en livraison le lendemain, si besoin Saisir des données dans notre logiciel de suivi Maintenir une collaboration et des communications claires et efficaces avec l’équipe, les managers et les autres agences Suivre les processus et procédures de FedEx, ainsi que les exigences réglementaires externes Profil du candidat souhaité : Première expérience souhaitée dans le domaine du transport, logistique ou relation client/fournisseur Bonnes compétences en communication et esprit d’équipe Capacité à gérer son temps de manière efficace en portant attention aux détails Homme/femme autonome et de terrain Aisance sur les outils informatiques Capacité à résoudre des problèmes Anglais souhaité sur activité internationale Contrat : CDI Temps de travail : 37h/semaine + 12 RTT Rémunération sur 13 mois FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.