Agente de Soporte Técnico - Help Desk

Job description

Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace. Conocimientos básicos requeridos • Sistema Operativo Windows (version: 10)• Configuración y soporte en correo (ej: Microsoft Outlook)• Navegadores (Google Crome, Microsoft Edge, Internet Explorer) • Manejo de herramientas para registro de tickets (ej. Servicenow)• Configuración de equipo de cómputo/Impresoras vía remota • Manejo de herramientas de acceso remote (ej: logmein, anydesk, remote desktop manager, etc) • Comunicaciones : VPN, configuración de equipo escritorio, internet, etc.Responsabilidades: • Recibir llamadas, crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI. • Documentar todo el proceso de solución hecho para solucionar el incidente • Crear tickets que deben ser escalados a grupos de segundo nivel. • Uso de bases de datos de conocimiento como apoyo para solucionar incidentes. • Seguimiento a los tickets asignados• Participar en mejoras en la atención del servicio Agente de Soporte Técnico 1er NivelCarrera técnica o Licenciatura (terminada o trunca) en Sistemas , informática o similar.Experiencia minima de 6 meses año brindando atencióy soporte vía telefónica, chat PortalActitud de servicioCapacidad para ayudar al usuario y solucionar su incidente rápidamente, o canalizar el incidente al grupo de soporte correspondiente.Excelente habilidad en comunicación oral y escrita.Disponibilidad para manejo de rotación de horariosMantener la confidencialidad de la información. Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .