Agents for Good Readiness Lead

Job description

Who are we At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise , and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Good® that builds a better world . What we are looking for We are seeking a n experienced, hands-on Team Lead, who will lead and develop a team supporting readiness and product adoption programs , with a primary focus on AI-powered Agents for Good products . The Customer Success Readiness & Adoption Team Lead is a player-coach who leads, develops, and manages a team , while also serving as an individual contributor on key initiatives. This role combines people leadership, program management, and customer onboarding & adoption expertise to prepare Customer Success teams and customers for new products and features. Job Title Team Lead – Readiness and Adoption Location Hyderabad, India (Hybrid/Onsite—per business requirement) Work timing 1PM IST to 10PM IST ( Or as p er business requirement) Key Responsibilities Lead, coach, & manage a team supporting readiness and adoption efforts, primarily for AI-powered Agents for Good products through 1:1 s , team meetings, performance reviews cycles & other methods . Ensure team members alignment with region specific workplace policies. Assess upcoming product changes to determine customer and internal impact, identif y stakeholders, and understand project requirements Collaborate closely with Readiness Program Manager colleagues, especially because of the overlap between Agents for Good and other Blackbaud products Support readiness projects from kickoff through enablement by contributing to completion of tasks Support customer communication and adoption efforts in collaboration with Customer Success, Marketing, and Products Serve as the primary advisor for customers onboarding the Development Agent and Data Health Agent, guiding them through set up, configuration, and early usage through a mix of 1:1 and scaled experiences Successfully lead customers through a structured onboarding journey from inception through adoption to drive readiness, activation, and adoption, ensuring they are prepared, confident, and actively using AI capabilities quickly Deliver change management support by helping teams adopt new AI-driven workflows and integrate insights into day-to-day operations Guide customers in interpreting and actioning Data Health Agent insights to improve data quality and outcomes Create and leverage playbooks, templates, and self-service resources to scale the AI onboarding experience Monitor customer engagement and usage metrics to identify risk and trigger proactive outreach Provide feedback on product usability and adoption challenges to influence future enhancements – surfacing friction points, technical obstacles, and customer customers that slow adoption Act as an AI champion to customers and internal teams — building enthusiasm for the Development Agent and Data Health Agent, modelling responsible AI use, and helping customers see the value of AI-powered fundraising Produce referenceable customers by driving successful adoption outcomes and identifying clients willing to serve as references, case studies, or advocates Required Qualifications 8–10 years of combined experience in a SaaS environment focused on Customer Success, i nternal or c ustomer adoption or enablement , and leading small teams Experience working with cross-functional teams and stakeholders at many levels, working towards shared goals Outstanding communication, facilitation, and relationship-building skills, including comfort engaging senior leaders Experience driving product adoption, enablement or change management initiatives Detail-oriented and organized, with the proven ability to manage multiple tasks, projects, and customers simultaneously Strong initiative and adaptability in a fast-paced, evolving environment Active, hands-on use of AI tools (such as ChatGPT, Microsoft Copilot, Claude) in a professional setting Knowledge of nonprofit and/or AI-powered software solutions . Experience with Blackbaud Solutions a plus (Raiser’s Edge NXT preferred) BS/BA degree or equivalent experience Stay up to date on everything Blackbaud, follow us on Linkedin , X , Instagram , Facebook and YouTube ​ Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.