AGS Account Sales - Semiconductor Service Business

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Hwaseong-Lucestar,KOR You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Customer Engagement & Representation** - Serve as the primary account owner, representing Applied Materials to the customer and accurately conveying customer needs, priorities, and challenges back to the company. - Build strong, trusted partnerships with new and existing customers by understanding their operational issues, service requirements, and long‑term technology objectives. - Maintain continuous engagement with customer stakeholders to drive value through Applied’s service offerings and secure long-term business relationships. **Service Sales Strategy & Execution** - Identify customer needs at the tool, module, and fab levels, and develop complex, customer‑specific service sales strategies that align with AGS business goals. - Present the full portfolio of Applied Global Services—including performance contracts, parts and labor offerings, productivity solutions, and FabVantage analytics—to articulate clear value propositions. - Communicate AGS product and service roadmaps to customers, while ensuring internal Service Business Units understand customer technology roadmaps and challenges. **Collaboration & Cross-Functional Alignment** - Work closely with the Field Organization to gain insight into tool performance, recurring issues, and fab-level constraints that influence service opportunities. - Partner with Service Business Units, FabVantage, Business Development, and Marketing to shape technical solutions and commercial strategies tailored to each customer. - Coordinate with Legal, Contract Management, the Global Contact Center, and other internal stakeholders to ensure successful creation, negotiation, and execution of service agreements. **Sales Operations & Deal Management** - Prepare detailed pricing proposals for AGS offerings and negotiate terms to final price in alignment with company objectives and customer expectations. - Manage the order-booking process, ensuring accurate documentation and timely submission of contracts and commercial agreements. - Conduct follow-up on accounts receivable to ensure timely payments and maintain financial health of assigned accounts. **Account Management & Reporting** - Maintain comprehensive account coverage, including customer visit summaries, opportunity pipelines, and strategic account plans. - Develop and execute customer-specific action plans, ensuring timely closure of opportunities and proactive management of risks. - Regularly update internal systems with account information, forecast accuracy, and engagement activities to support organizational visibility and decision-making. **Qualifications & Requirements** - 5–20 years of experience in engineering and/or sales, related fields - Excellent communication skills, capable of interacting effectively across customer engineering, procurement, and executive teams. - Demonstrated team player, with proven ability to collaborate across cross-functional groups including Field Service, Product Groups, Legal, and Business Development. - Ability to analyze customer issues, develop solutions, and articulate clear business value. - Strong negotiation skills and experience driving complex, multi-stakeholder commercial engagements to closure. **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 20% of the Time **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.