AHS Operations Senior Associate

Job description

**Who we are** Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. **What you’ll do** - Remotely support deployment of Pronto's autonomous haulage system (AHS) across multiple mine sites, tracking truck bring-up, rover installation, and system commissioning progress - Track and document site-level issues (equipment faults, comms failures, installation delays) reported by on-site teams, and escalate blockers to the Field Operations Manager and engineering teams - Coordinate logistics remotely with customer site teams, including permitting, work authorizations, and equipment/route readiness, via calls, Slack, and shared trackers - Monitor production and administrative delays against project milestones, maintaining structured trackers for visibility across distributed stakeholders - Support customer training sessions on Pronto technology remotely, and assist with handover documentation to the mine's operations team - Serve as a remote point of contact for routine operational questions, keeping Pronto HQ informed through regular status updates - Help monitor safety compliance and site-specific protocols by coordinating with on-site personnel, flagging gaps for follow-up - Travel short-term to customer sites as needed when issues require hands-on troubleshooting or in-person coordination **What we’re looking for** - 3–7 years of experience in a mining, heavy equipment, or industrial field operations environment - Comfortable operating remotely on active mine site projects, understanding production and safety-critical environments without needing daily physical presence - Prior exposure to technology rollouts (autonomy, remote operations, telematics, or machine control systems) is a strong plus - Strong organizational skills, with the ability to track multiple open issues across sites and time zones and communicate status clearly - Comfortable working async and coordinating across time zones with international customer sites - Willingness to travel short-term (days to a couple weeks) when a site requires in-person troubleshooting - Clear verbal and written communication skills for coordinating across customer and internal teams without in-person contact - Degree in Mining Engineering, a related technical field, or equivalent hands-on industry experience preferred **Why join us** - Work on real, production-deployed autonomy. - Build technology that directly improves safety, efficiency, and productivity. - Tackle complex challenges in demanding, real-world environments. - Be part of a fast-moving team with high ownership and impact. - See your work deployed and making a difference in the field. - Collaborate closely with experienced engineers and industry operators. **What else you need to know** This is a remote role. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. **Ready to join us as we serve those who serve others?** *#LI-Onsite*