AI Adoption & Transformation Operations Associate

Job description

Getnet Payments is looking for a data & AI transformation professional, execution-oriented and highly structured, to join the AI Transformation team as AI Adoption & Transformation Associate, based in Madrid. **WHAT YOU WILL BE DOING** The AI Adoption & Transformation Operations Associate will support the operational backbone of Getnet's AI transformation, ensuring adoption of global AI products, governance follow-up, portfolio visibility and coordination of financial, people, legal and compliance topics across the organization. You will be responsible for: - Supporting the adoption and rollout of global AI products and capabilities across Getnet, coordinating readiness, owners, blockers and next steps. - Maintaining the AI transformation portfolio, ensuring initiatives have clear status, owner, value logic, risks, dependencies and executive visibility. - Coordinating AI inventory and governance follow-up, helping business owners complete required information and evidence. - Consolidating and coordinating AI-related inputs for budget, financial follow-up and value-management discussions, ensuring clear visibility for AI leadership while working in partnership with Finance as the functional owner. - Acting as the coordination point for AI-related people, legal, compliance, risk and technology dependencies, ensuring requirements, approvals and follow-ups are properly structured with the respective functional owners. - Preparing executive reports, decision materials and follow-up trackers for AI leadership, global forums and local sponsors. - Facilitating communication, training, knowledge sharing and responsible AI adoption across countries, business domains and functional teams. - Reducing operational friction for AI leadership by structuring priorities, actions, owners and escalation points with discipline and clarity. **WHAT WE ARE LOOKING FOR** - 4-6+ years of experience in transformation, strategic PMO, business operations, AI/data adoption or digital initiatives, ideally in payments, fintech or banking. - Strong ability to coordinate multidisciplinary stakeholders across business, technology, finance, HR, legal, compliance and global teams. - Good understanding of AI, GenAI, analytics, automation and responsible AI concepts; technical depth is a plus but not the core of the role. - Experience structuring portfolios, operating cadences, executive reports, action logs and decision materials for senior stakeholders. - Comfortable managing ambiguity, chasing owners, simplifying complex topics and protecting leadership time. - Excellent communication skills in English and Spanish; Portuguese is a strong plus. - Proactive, reliable, hands-on and ownership-driven, with strong organizational discipline and business judgment. **WHY JOIN US** - Work in a global AI-first transformation where adoption, governance and value delivery are critical to Getnet's future operating model. - Contribute to strategic initiatives that scale AI products, responsible AI practices and agentic ways of working across payments. - Collaborate with international teams across Santander Group, Getnet countries, business domains and enabling functions. - Gain strong exposure to senior leadership while helping turn AI strategy into disciplined execution and measurable business impact.