AI & Agentic Automation Manager

The Role: Frasers Group Financial Services is building a lean AI capability to develop practical, agentic automation solutions across the business. The AI & Agentic Automation Manager will lead this capability, working across technology, AI engineering and business teams to identify opportunities, design solutions, and support adoption. The longer-term aim is to establish reusable patterns that help engineering move towards AI-enabled development and execution. This is a hands-on leadership role for someone who can experiment, build, integrate and apply emerging AI technology to real business problems. Key Responsibilities: AI & Agentic Capability Develop AI and agentic solutions from concept through to production. Identify opportunities to improve business performance through AI, automation and intelligent agents. Design scalable solutions using models, data, automation and system integrations. Evaluate emerging technologies and establish best-practice delivery approaches. Agent Design & Integration Design and implement AI agents and automated workflows that support decision-making and business processes. Integrate agents with internal and external systems, including emerging frameworks such as MCP. Build feedback mechanisms to continuously improve performance and adoption. Business Process Transformation Working closely with business teams, this role will redesign processes and embed AI-enabled ways of working. Identify and transform manual or inefficient processes through AI and automation. Translate business requirements into practical technical solutions and support adoption. Measure impact and drive continuous improvement. Team Leadership Lead and develop the AI and automation capability, setting priorities, standards and ways of working. Coach team members and support the growth of the function over time. AI Governance & Control Establish appropriate governance, testing and validation standards without limiting innovation. Monitor AI performance, security, access controls and outcomes, ensuring effective human oversight. Apply responsible AI principles, auditability and ongoing maintenance. Essential Experience Leading AI, automation or intelligent technology initiatives. Microsoft Copilot, Copilot Studio, Power Platform, Azure or Azure AI. Building and deploying AI-enabled applications. Strong understanding of LLMs, generative AI, agents and orchestration. Experience with APIs, integrations and AI-enabled workflows. Translating business processes into technical solutions. Leading technical teams and managing senior stakeholders. Working in Agile or product development environments. Experience with data platforms or data warehousing solutions. Desirable Experience Snowflake, RAG, MCP or similar agent integration technologies. AI governance, orchestration frameworks or feedback-driven systems. Financial services, fintech or regulated environments. Reducing manual processes through automation. As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references. Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action. At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME Frasers Group Financial Services is the next chapter of elevation for the Frasers Group. We fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. Why join us? Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles: Own it and back yourself - Own the basics, own your role and own the result Think without limits - Think, think fast, think fearlessly Be relevant - Relevant to our people, our partners and the planet