AI and Automation Analyst

Job description

Altera Digital Health Project Analyst – Birmingham About Us At Altera Digital Health, we're on a mission to make healthcare work better - for clinicians, patients, and the organisations that serve them. As a leading healthcare IT company, we deliver digital solutions that help NHS trusts, health boards, and care providers across the UK transform the way they work. From electronic patient records to clinical decision support and interoperability, our technology sits at the heart of some of the UK's most critical healthcare environments. About the Role Altera Digital Health is looking for a highly efficient, independent, and motivated Project Analyst to join our Professional Services Team. While prior experience in Healthcare IT is a plus, it’s not a requirement - we are looking for someone with a strong growth mindset who thrives under pressure and is eager to develop their career. We view this role as a high-potential growth position. We are looking for a future PMO Manager successor who can progressively take ownership of key PMO functions and grow into a leadership role, creating capacity for wider team growth. As a Project Analyst, you will independently support the day-to-day operations of our Project Management Office (PMO), working closely with project managers to ensure projects are delivered on time, within budget, and with a focus on quality. Crucially, you will act as an AI Champion. Rather than just a theoretical interest, you will actively drive the practical use of internal AI tools (like Microsoft Copilot and ChatGPT) to deliver real-world efficiencies, whether that is automating routine status reports, rapidly synthesising large datasets, or identifying smarter ways to run our PMO. By doing so you will spark innovation not just within Professional Services, but across the wider EMEA region. You will also serve as a central connector for EMEA, acting as the vital link between the PMO, Project Managers, CSE, Sales, Commercial, Marketing, and our global PMO counterparts (US/Canada/Aus) to ensure seamless alignment. If you are passionate about learning and contributing to meaningful healthcare projects for the NHS, we’d love to hear from you! Role Responsibilities Assist project managers with day-to-day operational activities, including project set-ups, extensions, transfer of hours, document management, resource management and activation preparation. Support adherence to contractual deployment methodologies by helping to maintain the deployment methodology lifecycle and relevant project artefacts. Coordinate with Project Managers to ensure timely completion of Key Performance Indicator (KPI) activities, such as milestone achievement certificates, billing, change controls, status reports, and timesheets. Participate in the configuration and administration of internal tools (e.g. Broadcom Clarity PPM, Jira, SharePoint, Teams) to ensure project teams are productive and well-supported. Assist in analysing large-scale datasets and leverage tools like Power BI to generate insights, track PMO actions, and support data-driven decision-making. Process Salesforce approval queues, Pricing, and Statement of Work (SoW) requests efficiently. Identify process bottlenecks, optimise workflows, and support the 'Lessons Learned' SharePoint list to foster knowledge sharing across the team. Act as an EMEA-wide AI Champion, actively experimenting with and leveraging AI tools to automate routine workflows and share efficiency gains across departments. Serve as a central communication link between EMEA departments (Sales, Marketing, CSE) and global PMO teams to ensure strategic alignment and smooth operations. Support internal and external audits, helping ensure the team adheres to ISO9001 processes and collaborates effectively with finance and accounting teams. Learn PMO processes and tools deeply to provide occasional go-live support and assist wider team members. Adhere to Altera's Values across all responsibilities. KEY SKILLS Advanced knowledge of Microsoft Excel (e.g., data manipulation, pivot tables, reporting) and strong proficiency in Microsoft Word and PowerPoint is preferred. Knowledge of, or a strong desire to learn, Artificial Intelligence tools (e.g., Microsoft Copilot, Claude, ChatGPT) and how they can be practically applied to improve PMO efficiency, automate routine tasks, and enhance data analysis. Solid analytical skills with the ability to manage large-scale datasets, including practical experience using Power BI (or strong desire to learn). Familiarity with project management and workflow tools such as MS Planner and SharePoint. Experience navigating and managing Salesforce (or similar CRM platforms). Proven ability to manage competing priorities and deliver results in a fast-paced environment. Exceptional organisational skills with the agility to pivot and adapt to evolving business needs. Strong understanding of professional services project methodologies. Developing stakeholder management skills.