AI-Augmented Collections Specialist

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Our Credit Management Team fosters a collaborative, innovative, and technology-driven environment where teamwork, continuous improvement, and new ideas drive success. In this role, you will build strong relationships with customers and internal stakeholders. You will contribute to key business objectives through effective collections and dispute management. Additionally, you will actively shape the future of Credit Management through automation, artificial intelligence (AI), and digital transformation initiatives. You will work in a hybrid model from our Katowice office and report directly to the Credit Management Team Lead. Key Responsibilities Manage collections activities and account reconciliation for assigned EMEA customer portfolios. Monitor accounts receivable, identify disputes, process clearings, and oversee offsetting of credits and debits. Provide high-quality customer service related to outstanding balances, payment inquiries, and dispute resolution. Collaborate with Sales, Customer Care, Operations, Service, Finance, and other business functions to resolve customer issues and support business goals. Analyze aged receivables, classify overdue accounts, and prepare reporting for management. Identify potentially uncollectible accounts and support bad debt reserve reviews. Leverage automation tools, digital platforms, AI-powered solutions, and advanced analytics to optimize collections activities and improve decision-making. Work with technologies such as BOTs, AI Agents, and other intelligent automation tools to streamline daily operations and enhance productivity. Participate in cross-functional projects focused on automation, AI implementation, and digital transformation. Contribute to the design, testing, deployment, and continuous improvement of AI-driven solutions supporting Credit Management processes. Identify opportunities to eliminate manual activities, improve customer experience, increase process efficiency, and drive operational excellence through innovative technologies. Maintain accurate records and ensure compliance with company policies and controls. Support internal and external audits. Build effective relationships across international teams and contribute to achieving team objectives and strategic priorities. The Essentials - You Will Have: University degree in Accounting, Finance, Economics, Business Administration, or a related field. The Preferred - You Might Also Have: 2+ years of experience in Shared Services, Accounts Receivable, Order-to-Cash, Credit Management, or a related area. Very good command of English (written and spoken). Working knowledge of Excel and SAP. Openness to learning and applying new technologies, automation tools, and AI solutions in daily work. Experience with SAP ECC, automation tools or AI-powered applications. Previous involvement in process improvement, continuous improvement, Lean, automation, or digital transformation projects. Interest in emerging technologies and innovative finance solutions. What We Offer: Opportunity to work at the forefront of AI, automation, and digital transformation within Finance and Credit Management. Exposure to modern technologies, intelligent automation tools, advanced analytics, and AI-powered solutions. Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. On-demand digital course library for professional development. Comprehensive mindfulness programs with premium membership to Calm. Employee Assistance Program. Personalized wellbeing programs through our OnTrack program. ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-DK1 #LI-Hybrid Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.