AI & Automation Engineer

**Your role:** We are seeking an innovative AI & Automation Engineer to design and implement AI-driven automations and internal copilots that optimize workflows across our organization. This role combines cutting-edge generative AI technologies with practical automation engineering to transform how our teams work. You'll build intelligent assistants that serve HR, Finance, Operations, and other departments, while integrating LLM-based solutions into our corporate tools and infrastructure. The ideal candidate brings hands-on AI platform experience combined with a strong foundation in workflow automation and systems integration. ### You will manage: - **AI Solution Development** - Design, build, and maintain AI assistants and copilots for HR, Finance, Operations, and other business units - Develop custom AI agents for task automation using APIs, middleware, and modern AI frameworks - Implement prompt engineering strategies and agentic design patterns for optimal AI performance - Integrate generative AI capabilities into service desk ticketing, employee onboarding, and knowledge base systems - **Automation & Integration** - Create end-to-end automated workflows that reduce manual tasks and improve efficiency - Build and maintain integrations between AI platforms and corporate systems (Okta, HRIS, ticketing, collaboration tools) - Develop APIs and middleware solutions to enable seamless data flow between systems - Design scalable automation architectures that can grow with organizational needs - **Performance & Governance** - Measure and report on automation ROI, adoption metrics, and user satisfaction - Partner with IT Operations and Security teams to ensure compliant, secure AI deployments - Establish best practices for AI governance, data privacy, and ethical AI use - Continuously optimize existing automations based on usage patterns and feedback - **Collaboration & Innovation** - Work cross-functionally with department leaders to identify automation opportunities - Document AI solutions, workflows, and technical specifications - Stay current with emerging AI technologies and automation platforms - Provide guidance and training to teams adopting AI-assisted workflows ### You have: - 1-2 years of hands-on experience with AI platforms (OpenAI, Anthropic, Google AI, Azure OpenAI, or similar) - 3-5 years of experience in workflow automation, process automation, or data engineering - Proven track record of building and deploying production automation solutions - AI & LLMs: Practical experience with large language models, prompt engineering, RAG (Retrieval-Augmented Generation), and agentic AI patterns - Programming: Proficiency in Python, JavaScript, or TypeScript for automation and integration development - Automation Platforms: Hands-on experience with workflow automation tools such as Okta Workflows, Zapier, [](http://make.com/), n8n, or similar platforms - API Development: Strong understanding of RESTful APIs, webhooks, and API integration patterns - Tools: Experience with Postman, version control (Git), and modern development workflows - Experience with enterprise AI platforms (Microsoft Copilot Studio, Salesforce Einstein, ServiceNow AI) - Familiarity with vector databases and semantic search technologies - Knowledge of identity and access management systems (Okta, Azure AD) - Experience with cloud platforms (AWS, Azure, GCP) and serverless architectures - Understanding of IT security and compliance frameworks - Background in DevOps practices and CI/CD pipelines - Experience with data visualization and reporting tools