AI Automations Specialist

Job description

At SOUS, we help independent food & beverage entrepreneurs grow. Our AI-powered SaaS platform enables new revenue streams, online visibility, and stronger customer relationships. To make this vision a reality, we’re searching for an AI Automation Lead who will help our teams work more successfully and efficiently by leveraging AI, managing tooling, and implementing practical solutions. This role is not a layer between Merchant Success, Operations, Product, and Tech, but a hands-on enabler across them. You will help teams move faster and smarter by building useful internal tools, improving workflows, implementing external tools, and applying AI in a practical way. If you enjoy making teams more effective through tooling, automation, Lovable, AI agents, and better workflows, we’d love to meet you. Tasks Enable teams through tooling, AI, and internal solutions (50%-60% of your time): Build and maintain internal tooling that helps teams work faster, smarter, and with less manual effort. Manage and improve systems such as HubSpot, Claude co-workflows, Lovable, and other internal tools. Identify where AI can improve efficiency and implement practical use cases across the business. Build lightweight proof of concepts to test new tools, automations, and AI-driven ways of working. Build and maintain simple AI agents that support day-to-day business processes and team productivity. Help teams adopt better workflows and tooling that increase speed and effectiveness. Implement external tools and improve workflows (40%-50% of your time): Select, implement, and maintain external tools such as Lokalise, while setting up the right workflows and team processes around them. Support Merchant Success, Operations, Product, and Tech by solving workflow and tooling bottlenecks. Support the development team with smaller AI-driven development tasks and practical AI agent implementation. Use Lovable to create and improve internal workflows, prototypes, and operational tooling. Turn repetitive or manual work into more scalable processes through automation and smart tooling. Maintain visibility into what tools, automations, and workflows are working and where improvements are needed. Contribute directly to a more efficient, scalable, and modern operating model. Requirements Tooling and Operational Experience: You have hands-on experience with HubSpot, Claude, Lovable, AI tooling, no-code / low-code tooling, or workflow automation. You have experience supporting internal teams with tooling, workflow improvements, and process optimization. You have experience working in a SaaS environment. You understand how internal systems, tooling, and automation can improve team efficiency and execution quality. You have experience implementing and managing external tools and setting up the workflows needed to make them successful in practice. AI and Builder Mindset: You are excited about applying AI in practical, day-to-day business environments. You can build simple proof of concepts, automations, and AI agents that solve real business problems. You know how to use tools like Lovable, Claude, and other AI workflows to improve efficiency. You can move quickly from idea to implementation without overcomplicating things. Hands-On and Structured: You are proactive, practical, and like solving problems directly. You bring structure, ownership, and follow-through. You are comfortable experimenting, testing, and improving as you go. Benefits Competitive Salary, you’ll grow with us. Shape the Future: Your contributions will directly improve how our teams operate and scale. Flexibility: While we’re primarily on-site, we value flexibility when it makes sense. Passion-Driven Team: Join a group of foodies, builders, and operators who love solving big problems. High Impact: Be part of a mission that’s changing the way independent F&B businesses succeed. What to Expect in the Hiring Process: A 15-minute intro call to get to know each other. A 60-minute interview. A case study. A final chat with one of our founders.