AI Content Support Analyst

Job description

Title: AI Content Support Analyst About the Role Join a high-impact digital transformation initiative at Eurofins, where you will contribute directly to building the knowledge foundation for AI-driven solutions. As part of the eLIMS-NG program, you will play a key role in transforming training content into structured, AI-ready knowledge assets. Your work will enable faster and more effective access to information through digital tools, including AI-driven support systems. This is an excellent opportunity for someone who enjoys working with content, is highly detail-oriented, and is interested in knowledge management and emerging AI use cases. What You Will Do Create Foundational Knowledge Content Transcribe training and learning videos into clear, accurate written transcripts Ensure completeness and alignment with the original training material Structure Content for Reuse Convert transcripts into well-organized documents using defined formats Break content into structured sections such as chapters, timelines, and logical flows Ensure content is easy to navigate and understand Prepare Content for AI and Digital Use Structure documentation to support searchability and reuse Organize content so it can be effectively used within AI-driven tools and systems Ensure Quality and Consistency Maintain high standards of accuracy, readability, and formatting consistency Apply defined templates and documentation guidelines Refine outputs based on feedback and quality checks What We’re Looking For Core Skills Strong written communication and excellent attention to detail Ability to structure and organize information clearly and logically Good listening and comprehension skills Comfortable working with documentation tools (MS Word, Excel, Teams, SharePoint) Preferred Experience Experience in transcription, documentation, or administrative roles Exposure to knowledge management or training content Interest in AI, digital tools, or content design Who You Are Detail-oriented and quality-focused Highly structured and organized Able to work independently and manage repetitive tasks with consistency Proactive and comfortable working in a fast-paced, project-based environment Deliverables and Success Measurement Performance in this role will be evaluated based on clearly defined, output-driven deliverables: Transcription Output Complete transcripts delivered for assigned training videos High accuracy and alignment with source content Structured Documentation Conversion of transcripts into formatted documents with defined structure Clear segmentation into chapters, sections, or timelines & Content Quality Consistent formatting and adherence to defined templates High readability and usability of content AI Readiness of Content Documentation structured to support reuse in AI/chatbot contexts Logical breakdown of information for efficient retrieval Delivery and Timeliness Adherence to agreed timelines and output targets Consistent progress across assigned workload Why Join This Role Contribute to a strategic AI and knowledge management initiative Gain hands-on experience in structuring content for AI applications Work closely with global teams supporting the eLIMS-NG rollout Deliver tangible outputs with visible impact Soft skills: Strong interpersonal relation skills: diplomatic, patient, Good communicator in an international environment. Keen eye for details be passionate for technical accuracy. Eager to learn continuously: new tech, processes, and functional knowledge. Position entails some travel. Personal / Soft Skills: Excellent communication skills. Ability to work effectively in a multicultural and distributed team environment. Proactive and solution-oriented approach. Ability to manage multiple tasks and projects simultaneously. PREFERED CANDIDATES: The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with the team in Europe BE Computer Science/MCA or any other Bachelor’s degree with the right experience PERFORMANCE APPRAISAL CRITERIA: Eurofins has a strong focus on the Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be communicated, documented during the first 30 days of your joining. Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 37 years , Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries . Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.