AI Delivery Lead

Job description

## **About Tribe AI** At Tribe, we’re on a mission to help enterprises realize the value of AI for their business. Every large enterprise wants to use AI to transform how they operate — but many don’t have the capabilities to do it. That gap is our opportunity. We’re an AI-native services company that helps enterprises build and deploy best-in-class AI products that deliver real business impact. We partner closely with OpenAI and Anthropic, giving us rare visibility into the most advanced models, roadmaps, and GTM strategies in the world. ## **Role Overview** A Delivery Lead at Tribe is the operational backbone of an enterprise AI engagement. You own delivery execution end to end — ensuring we have a clear plan, milestones are tracked, risks surface before they become problems, and all internal functions stay aligned. You are the single escalation point for client stakeholders on everything related to delivery. This role comes in two modes. As a Project Delivery Lead, you own a single workstream or SOW — running governance, managing timelines and budget, and keeping the engagement healthy day to day. As a Program Delivery Lead, you expand to orchestrate multiple concurrent projects, define governance structures across workstreams, manage cross-cutting dependencies, and ensure the overall program is coherent and compounding in value. Many Delivery Leads will grow from project to program scope over time. An important distinction: Delivery Leads own milestone-level tracking and program health — not granular task management. Product Managers and Technical Leads own the tasks and feature work that roll up into milestones. Your job is to maintain visibility on whether milestones are Green, Yellow, or Red, surface risks when they're not, and make sure the right people are aligned to unblock them. You work closely with GMs, Product Managers, Solution Architects, and Technical Leads. With the GM in particular, your partnership is critical: the GM owns the commercial relationship; you own delivery excellence. Together, you ensure that what Tribe builds actually lands — on time, on budget, and with the client ready to adopt it. ## **Key Responsibilities** **Project & Delivery Management** - Develop and manage high-level project plans, timelines, and budgets — maintaining clear visibility on schedule, cost, and scope without micromanaging task-level execution - Track milestone health (sprint goals, demo targets, major delivery blocks) and report status (R/Y/G) in internal weekly syncs — escalating Reds and Yellows as risks requiring immediate attention - Track progress, risks, issues, and dependencies across the engagement — maintaining a living view of what could derail delivery and what is being done about it - Participate in all governance ceremonies: internal and client kick-offs, stand-ups, retrospectives, and steering committee check-ins - Ensure deliverables meet quality standards and client expectations before they go out the door **Client Relationship & Communication** - Serve as the primary client contact for delivery: day-to-day project management, status transparency, and escalation handling - Provide clear, honest reporting to internal and external stakeholders — leading with what matters, not just what happened - Build trust with client stakeholders through consistency, follow-through, and the ability to have difficult conversations when delivery is at risk **Scope Management** - Track delivery scope and surface changes early — coordinating with the GM (commercial implications), PM (value and prioritization), and Technical Lead (feasibility) whenever scope shifts - Own change control from a delivery perspective, ensuring that scope decisions are documented, understood, and agreed across all parties before execution changes **Change Management & Rollout** - Coordinate change management activities where applicable: user guides, training plans, communications, and rollout sequencing - Ensure smooth handoff and adoption of deliverables — including internal readiness at the client to absorb what's being built **Cross-Functional Coordination** - Keep sales, product, and engineering aligned throughout the engagement — acting as the connective tissue that prevents information silos and prevents misalignment from festering into delivery problems - Drive continuous improvement in delivery processes across engagements, contributing to Tribe's evolving delivery playbook ## **At Program Scale: Additional Responsibilities** When a Delivery Lead operates at program scope — overseeing multiple concurrent workstreams and SOWs — the role shifts from tactical execution to strategic orchestration. Additional responsibilities include: - **Multi-Workstream Coordination —** Own delivery orchestration across multiple concurrent projects, Pods, and SOWs — ensuring they are coherent with each other, not just individually healthy - **Program Governance Design —** Define and implement governance structures, rituals, and operating models that create coherence across workstreams without creating bureaucracy - **Strategic Alignment —** Ensure individual projects ladder up to program-level objectives and value narrative — not just completing deliverables, but compounding toward the larger transformation goal - **Program-Level Reporting —** Provide consolidated program health and insights across all workstreams to client leadership and Tribe stakeholders - **Cross-Workstream Risk Management —** Identify and manage dependencies, risks, and issues that span workstreams — the problems individual project DLs can't see from their vantage point - **Capacity & Resource Planning —** Work with staffing to balance resources across workstreams and manage program-level capacity needs - **Infosec & Compliance Coordination —** Coordinate program-wide security processes and compliance requirements across all workstreams - **GM Partnership —** Work closely with the GM to ensure delivery excellence is directly enabling — not just supporting — the strategic client relationship ## **About You** - 5–10 years of delivery, program management, or consulting experience with clear progression into ownership of complex, multi-stakeholder engagements - Proven track record managing large-scale technical programs — you have personally held accountability for milestones, budget, and client relationships, not just supported someone who did - Strong consulting or enterprise delivery background — comfortable operating in client-facing environments where expectations are high and ambiguity is the norm - Product sensibility — you have genuine opinions about what should be built and why, you engage with the decisions behind the deliverables, and you raise concerns when delivery is drifting from business value. You don't need to be a PM, but you need to think like one - Disciplined on governance without being bureaucratic — you know how to run a program without creating overhead that slows the team down - Clear, honest communicator at the executive level — you lead with signal, not noise, and you can have difficult conversations when delivery is at risk - Comfort with the fast-moving AI landscape — you don't need to be a model expert, but you need enough fluency to ask smart questions and know when the technical ground has shifted - Experience managing distributed or contractor-based delivery teams across multiple workstreams ## **Who Thrives in This Role** - Someone who holds milestones sacred but never loses sight of why the milestone matters - Comfortable operating where the plan changes weekly because the technology is changing weekly - Brings structure to ambiguous situations without waiting for someone to hand them a playbook - Holds a high standard for outcomes, not just outputs — and holds the team to it without micromanaging - Genuine ownership of client success — not just "we delivered on time," but "the client actually adopted what we built" ## **Why Join Tribe** - Work on the most strategic AI initiatives inside Fortune 500 enterprises — not isolated pilots, but large-scale transformations - Operate at the frontier of applied AI alongside world-class engineers and technical practitioners - Help build Tribe's delivery model — our delivery function is still evolving and your experience will directly shape how we do this at scale - High-growth environment where ownership is real and visibility is direct