AI Engineer

Job description

AI Engineer Lenzburg, Switzerland | Hybrid (Minimum 3 Days Onsite) Are you ready to build the AI foundation that turns bold ideas into secure, scalable business impact? Hero is building a group-wide AI Centre of Competence to move artificial intelligence beyond isolated experiments and create a managed portfolio of value-generating solutions. As our AI Engineer, you will be the technical engine behind this ambition. You will design the shared foundation on which Hero’s AI use cases run, from our Agentic AI Platform and governed access layer to our knowledge base and observability capabilities. This is an opportunity to build for scale, shape technical direction, and turn prioritized ideas into production-grade AI applications that make a measurable difference across our global business. This is an exciting opportunity for professionals who have gained their first years of relevant experience and are ready to take the next leap, growing their technical expertise, broadening their ownership, and creating meaningful impact through enterprise-scale AI solutions. What You'll Achieve Build the Engine for Enterprise AI You will design, build, and continuously evolve Hero’s Agentic AI Platform, creating reusable capabilities for agent orchestration, tool use, retrieval-augmented generation, prompt and agent management, and model selection. You will take solutions from proof of concept to MVP and scale, supported by CI/CD and LLMOps practices. Open Secure Pathways to the Business You will create the MCP Gateway as the governed AI entry point to enterprise data and tools. You will shape its tool registry, authorization model, execution proxy, and audit stream while integrating AI solutions with systems such as SAP S/4HANA, Microsoft 365, and SharePoint. Turn Hero Knowledge into Intelligence You will build Hero’s AI Knowledge Base on Azure, developing ingestion pipelines, chunking, embeddings, hybrid retrieval, and permission-aware filtering. Working closely with data teams, you will connect AI solutions to governed Snowflake data and help encode Hero’s business language through semantic layers and enterprise ontology. Make Every AI Solution Visible and Accountable You will establish an observability layer that tracks agent and model quality, latency, failures, costs, usage, and guardrail events. Your technical evidence and audit trails will support value tracking, budget steering, governance, and compliance with requirements including the EU AI Act, GDPR, nFADP, and an ISO 42001-based AI management system. Turn Priority Use Cases into Products You will partner with the AI Use Case Manager and business owners to develop proofs of concept and MVPs that solve meaningful business challenges. You will reuse platform components wherever possible, move quickly from opportunity to value, and ensure solutions are built to last. Who You Are Production-Minded AI Builder You bring a degree in computer science, software engineering, applied mathematics, or a related field. You have at least five years of software engineering experience, including a minimum of two years building GenAI or LLM applications that operate in production. Agentic AI Architect You have hands-on experience with agentic frameworks and the Model Context Protocol. You understand how to build reusable platforms that combine agent orchestration, RAG, tool use, model selection, evaluation, and prompt engineering.[GM2.1] Cloud and Data Craftsperson You are confident working with Python, while experience with TypeScript or C# is an advantage. You bring practical knowledge of Microsoft Azure technologies including AI Foundry, AI Search, API Management, ADLS Gen2, and Entra ID. Experience with AWS Bedrock is a plus. You are comfortable with Snowflake, SQL, and dbt, and understand semantic layers and knowledge graphs. DevOps and Observability Champion You know how to package and operate production-grade solutions using technologies such as Docker, Kubernetes, infrastructure as code, and CI/CD through GitHub Actions or Azure DevOps. You have experience monitoring production systems and understand how evaluation, tracing, logging, cost metering, and auditability contribute to reliable AI. What We Offer Your Growth & Wellbeing The opportunity to architect and build Hero's enterprise AI foundation from the ground up, shaping the platforms, standards, and capabilities that will power AI across the entire Group. Exposure to senior stakeholders, IT leaders, data experts, and business teams, giving you the chance to influence strategic technology decisions at a global scale. Why Hero? Plenty of freedom, lots of responsibility, and flexible working hours. 40% home office, excellent social benefits, and a modern working environment. Flat hierarchies, a straightforward way of working together, and a team that makes a real impact. Free snacks and drinks, subsidized meals, free parking About Hero For more than 130 years, we have been delighting consumers through honest goodness in every bite. As an international family-owned company with Swiss roots, we bring together tradition, innovation, and quality to create products people love. We value fresh ideas, entrepreneurial spirit, and people who are eager to make an impact and shape what's next. Our Culture: How We Grow Together Create wow: We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus. Everyone Hero: We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork. Nourish others: We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity. Take responsibility: We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality. Sound like you? Apply Now Important: We only accept applications sent to the designated channels. Please be aware of job offer scrapers; we will not accept applications from other third parties.