AI Engineer | Banking IT Services

Job description

Function Description / Professional Tasks You'll join a team responsible for building and evolving a next-generation conversational AI platform for the banking sector. The platform combines generative AI, voice technologies, cloud-native services and software engineering practices to deliver secure, scalable and high-quality customer interactions. You will work closely with software engineers, architects, product owners and business stakeholders to design, implement and continuously improve AI-powered solutions. What you can do − Collaborate closely with delivery team members, cross-functional teams and business stakeholders to deliver complex features on time and to high quality standards. − Develop and maintain applications using object-oriented Python and AWS AI services such as Bedrock, SageMaker and Guardrails. − Define functional and non-functional requirements for GenAI solutions, including LLM capabilities, AI Agents and Vector Databases, and contribute to solution concepts and effort estimations for the further evolution of the NGB GenAI platform. − Analyze and address AI quality challenges, including hallucinations and unexpected bot behaviour, ensuring reliable and trustworthy customer interactions. − Implement and fine-tune GenAI applications within the NGB solution, working closely with software engineering teams throughout development and testing activities. − Design, provision and maintain cloud infrastructure using Infrastructure as Code (IaC) principles with Terraform. − Plan and implement the lifecycle management of Generative AI models and applications following GenAIOps practices. − Monitor, measure and continuously improve bot performance based on KPIs, user feedback and AI-driven evaluation methods. Personal Skills and Education What you bring − Proven experience developing software solutions with object-oriented Python. − Strong experience with cloud platforms and managed services, preferably AWS. − Experience with Infrastructure as Code and Terraform. − Solid understanding of software engineering principles, testing methodologies and CI/CD practices. − Experience designing and implementing Generative AI solutions using: − Large Language Models (LLMs) − Retrieval-Augmented Generation (RAG) − Embeddings − Vector Databases − AI Agents / Agentic AI − Experience with prompt engineering and conversational AI applications. − Experience defining evaluation frameworks and quality assurance processes for LLM-based systems. − Knowledge of AI security concepts, guardrails and responsible AI practices. − Ability to work independently while collaborating effectively within agile, cross-functional teams. − Strong problem-solving skills and an ownership mindset. Nice to have − Hands-on experience with AWS Bedrock, SageMaker and AWS Guardrails. − Experience with observability, monitoring and evaluation frameworks for AI solutions. − Experience in highly regulated environments. − Banking or financial services experience. − Security certifications or security-related expertise. Education − University degree in Computer Science, Information Systems or a related field, or equivalent practical experience. − Generative AI, Machine Learning or Cloud certifications are highly valued. − AWS Certified AI Practitioner. − AWS Certified Machine Learning Specialty (or equivalent) is considered a strong advantage. Language Skills − English oral and written − Optional: German oral (and written) Additional Comments − Willingness to travel − Hybrid Model: One day a week @office (mandatory) Why us? Just by joining us you will get benefits like: Open minded company where every employee has to contribute to the development of the company - ideas are welcome as well as independent thinking to 25 annual days of vacations Flexible working hours Annual allowance for Benefits (Training, Gym, Public Transportation, Technologies, etc...) An amazing onboarding week at Switzerland iPhone Second Screen to work at home (Flat or a Curved one) First month Tech Allowance to buy your headset or, if you already have one, whatever you need to work comfortably Health insurance for you and your family Life insurance Office Perks (coffee, fruit, stand up desks. etc...) So much more...