AI-First Product Manager (Agency Experience; LA-based hybrid role)

Job description

# **Shape the Future with TribalScale** TribalScale is a digital innovation firm that helps organizations adapt and thrive in a rapidly changing world. We partner with clients to build transformative digital products, modernize technology platforms, and apply emerging technologies—including artificial intelligence—to meaningful business challenges. Our teams work closely with clients from strategy through execution. We value curiosity, ownership, practical innovation, and people who are comfortable turning ambiguity into action. **Our Digital Expertise** - **Transformation Experts:** We transform traditional business models into agile, AI-powered ecosystems. - **Strategic Visionaries:** We navigate the uncharted waters of technological evolution. - **Product Virtuosos:** We orchestrate the creation of world-class digital solutions. - **Code Optimizers:** We leverage AI to refine and perfect digital systems. **Our Technological Toolkit** - **Mobile & Web Development:** (iOS, Android, React Native, React, Node.js) - **Voice-Activated Platforms:** (Amazon Alexa, Google Home) - **Connected Ecosystems:** (Cars and Homes) - **Streaming Platforms:** (Roku, Fire TV, Android TV, tvOS) **The TribalScale Professional** You thrive in challenging environments where innovation is key. Your passion for technology is matched only by your drive to redefine its limits. You seek more than a job; you seek a calling—a chance to make a lasting impact on the digital landscape. ## About TribalScale TribalScale is a digital innovation and consulting firm that helps organizations build, modernize, and scale digital products. We work at the intersection of strategy, product, design, and engineering to solve complex business problems—often in ambiguous, fast-moving environments. Our Product Managers play a critical role in shaping outcomes for our clients and ensuring teams build the right things, the right way. ## The Role As a Product Manager at TribalScale, you will lead product discovery and delivery in close collaboration with clients, designers, and engineers. This is a consultative, client-facing role—you will be embedded in delivery teams, guiding decisions from problem definition through execution. You will be expected to balance strategic thinking, delivery execution, and strong communication, while operating comfortably in ambiguity. Importantly, our PMs are expected to be AI-fluent—both in how they work day-to-day and in how they help teams build AI-enabled products. You bring a strong bias toward delivery and productivity. You actively unblock teams, maintain momentum, and help translate plans into real progress on a weekly basis. You are comfortable making pragmatic decisions to keep work moving, and you take ownership for ensuring teams deliver meaningful outcomes—not just well-documented intentions. ## What You’ll Do ### Product Discovery & Strategy - Partner with clients to understand business problems and translate them into clear product opportunities - Lead discovery workshops, stakeholder interviews, and alignment sessions - Define product goals, success metrics, and outcomes—not just features - Evaluate trade-offs and make informed recommendations in uncertain environments ### Delivery & Execution - Own and manage the product backlog, including prioritization, refinement, and roadmap planning - Collaborate closely with Engineering and Design to deliver high-quality solutions - Ensure clarity of requirements, acceptance criteria, and scope - Proactively manage risks, dependencies, and changing priorities ### Client Partnership - Act as a trusted advisor to client stakeholders (including Director and VP-level) - Communicate clearly and confidently about progress, risks, and trade-offs - Help clients understand the “why” behind product decisions - Represent TribalScale’s product and delivery maturity in every engagement ### AI Expectations (Core to the Role) #### AI for Personal & Team Productivity - Actively use AI tools (e.g. LLMs) to improve your own effectiveness, such as: - Drafting and refining product documentation - Synthesizing research and stakeholder inputs - Supporting analysis, planning, and decision-making - Continuously explore and adopt AI-enabled workflows for product management and delivery #### Building AI-Enabled Products - Collaborate with Engineering and Design to help shape AI-powered product experiences - Demonstrate a working understanding of: - Retrieval-Augmented Generation (RAG) patterns - How LLM-based systems are designed, scoped, and evaluated - Key considerations such as data sources, grounding, hallucinations, latency, and cost - Help define requirements, constraints, and success criteria for AI features - Translate AI capabilities and limitations into clear, practical guidance for clients Note: You are not expected to build or train models—but you are expected to understand how AI systems work well enough to guide product decisions and conversations. ## What We’re Looking For ### Required Experience - 4+ years of experience as a Product Manager (or similar role) in: - Consulting, agency, or client-facing environments - Cross-functional teams with Engineering and Design - Strong experience leading discovery and delivery simultaneously - Excellent written and verbal communication skills - Comfort operating in ambiguous, fast-changing contexts ### AI & Technical Fluency - Hands-on experience using AI tools in your day-to-day work - Familiarity with modern AI product patterns, including RAG-based systems - Ability to collaborate effectively with engineers on AI-related initiatives - Strong technical curiosity—even if you are not an engineer ### Consulting Mindset - Confident facilitating conversations with senior stakeholders - Pragmatic, outcome-focused decision-making - Ability to balance client needs, delivery constraints, and business realities - Comfortable giving and receiving candid feedback ### Nice to Have - Experience delivering AI or data-driven products - Background in enterprise, regulated, or complex domains - Experience mentoring junior PMs or shaping PM practices - Familiarity with Agile / Lean product delivery frameworks ## Why TribalScale - Work on meaningful, complex problems across industries - Collaborate with experienced product, design, and engineering leaders - Strong emphasis on learning, feedback, and professional growth - Opportunity to help shape how modern, AI-enabled products are built **Why Choose TribalScale** At TribalScale, collaboration is at the heart of our innovative approach. We don't simply work for clients; we form partnerships, building transformative solutions that redefine what's possible. Our team, once at the forefront of the mobile revolution, now leads the charge in AI-driven innovation. We empower each team member to be a catalyst for change, adhering to our principles of meritocracy, empowerment, and transparency. Diversity isn't just celebrated—it's fundamental to our strength. Our mission to "Right the Future" is a call to action to make a significant impact in the world of innovation. **Diversity: Our Collective Strength** TribalScale proudly stands as a beacon of equal opportunity in employment and workplace culture. We are steadfastly committed to equal employment opportunity, transcending the boundaries of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, able-bodiedness, or gender identity. We not only welcome but actively encourage applications from individuals of all abilities, ages, citizenships, marital statuses, and gender identities. Your unique perspective is the key to our collective innovation. Should you require any accommodations, we implore you to inform us. Our commitment to inclusivity knows no bounds, and we stand ready to adapt our processes to ensure your comfort and success.