AI Governance Operations And Platform Lead

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. AI Governance Operations & Platform Lead Role Purpose The AI Governance Operations & Platform Lead is responsible for operationalizing EY's AI Governance framework across all AI and Generative AI solutions developed, deployed, or consumed within the organization. This role serves as the Product Owner and Operational Lead for the AI Governance platform, built on ServiceNow, ensuring governance requirements, risk assessments, controls, and compliance obligations are consistently implemented, monitored, and evidenced throughout the AI lifecycle. The role acts as the critical bridge between business stakeholders, AI solution teams, risk and compliance functions, and the global AI governance organization to translate governance requirements into scalable workflows, controls, and automation within the governance platform. Role Summary: Lead the operational execution of EY's AI Governance framework by owning the ServiceNow-based governance platform, ensuring AI solutions comply with governance requirements, controls, and risk management standards while enabling scalable, automated, and effective governance Key Responsibilities AI Governance Operations Operationalize EY's AI Governance framework across all AI, GenAI, Machine Learning, and intelligent automation solutions. Ensure governance controls are embedded throughout the AI lifecycle, from ideation and development through deployment, monitoring, and retirement. Drive onboarding of AI solutions into the governance platform and ensure compliance with mandatory governance requirements. Facilitate execution of AI risk assessments, control evaluations, approvals, and periodic compliance reviews. Monitor governance compliance metrics and identify control gaps, policy deviations, and remediation requirements. Support audits, regulatory reviews, and internal compliance assessments related to AI governance. AI Governance Platform Ownership Serve as Product Owner for the ServiceNow-based AI Governance platform. Define and prioritize platform roadmap, enhancements, user stories, and functional requirements. Ensure governance workflows, approval processes, and control assessment mechanisms remain aligned to evolving business and regulatory requirements. Manage platform configuration, testing, release planning, user adoption, and operational support. Work with ServiceNow development teams to implement new governance capabilities and integrations. Drive automation of governance activities wherever possible to improve operational efficiency and compliance monitoring. AI Risk & Controls Management Support management and execution of the AI Risk and Controls Matrix (RACM). Ensure governance controls are mapped to applicable AI risks and regulatory obligations. Monitor control implementation status and effectiveness across AI solutions. Support implementation of Responsible AI principles, AI control standards, and compliance requirements. Maintain governance evidence and reporting needed to demonstrate adherence to enterprise AI policies. Stakeholder Engagement Partner with AI product owners, engineering teams, architecture teams, across ET, CT and Info Sec, privacy, legal, risk management, and business stakeholders. Translate governance policies and standards into practical platform workflows and operational processes. Gather business requirements and convert them into governance platform capabilities. Facilitate governance review meetings and provide guidance on compliance obligations and control requirements. Act as the primary point of contact for platform-related governance inquiries. Reporting & Continuous Improvement Develop governance dashboards, metrics, and executive reporting. Track platform adoption, governance coverage, control compliance, and remediation activities. Drive continuous improvement of governance processes, controls, and platform functionality. Benchmark governance practices against industry standards and emerging regulations. Required Qualifications & Experience Bachelor's degree in Computer Science, Information Systems, Engineering, Risk Management, or related discipline. 20+ years of experience in governance, risk management, compliance, IT controls, ServiceNow, or enterprise platform management. Experience serving as a Governance Lead, Product Owner, Platform Manager, Business Analyst, or Experience working with enterprise governance, compliance, workflow, or GRC platforms. Strong stakeholder management and cross-functional collaboration skills. Experience managing process implementation across large, complex organizations. Preferred Knowledge Working knowledge of: AI Governance and Responsible AI frameworks AI Risk & Controls Matrix (RACM) AI Control Frameworks and AI Control Plans (AICP) AI risk assessment methodologies AI lifecycle governance processes Regulatory frameworks such as EU AI Act, NIST AI RMF, ISO 42001, and emerging AI regulations ServiceNow platform capabilities, workflows, and integrations Technology risk, cybersecurity, privacy, and compliance management Key Competencies Product Ownership Governance & Controls Management ServiceNow Platform Expertise Stakeholder Management Business Analysis Risk & Compliance Management Process Design & Automation Data-Driven Decision Making Communication & Influencing Skills EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.