AI Integration Specialist - Customer Office

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity. Protection Starts with People. Proofpoint. Job Summary We're seeking an experienced AI Integration Specialist to independently drive AI solution delivery within our customer office, driving innovation through the implementation and enablement of AI across Managed Services, Customer Success and Technical Account Management. This is a fully remote role that combines technical problem-solving with business acumen. Your primary focus will be leveraging and extending our AI platform (Amazon Quick) — configuring, building upon, troubleshooting, and integrating solutions that enhance customer experience and support the growth of our business. This role is ideal for someone who finds satisfaction in building on an existing platform’s capabilities through configuration and integration, partnering with the business to enable AI to have a measurable business impact, and who has the instinct to dig in and figure things out when they don't work as expected. Key Responsibilities • AI Solution Design & Development: Independently design and build complete AI solutions — agents, multi-step workflows, and integrations — making informed decisions about agent architecture, context design, retrieval strategies, and grounding techniques. • Platform Configuration & Administration: Configure and manage AI platform environments including agent deployment, knowledge base architecture, data connector setup, access controls, and workspace organization to support scalable, reliable solution delivery. • Data Orchestration & Integration: Connect, shape, and manage data pipelines between business systems (Salesforce, Totango, Jira, Redshift, Snowflake) and the AI data flows that ensure agents and workflows have the right data at the right time, including field mapping, transformation logic, and ongoing data quality management. • Technical Problem-Solving & Debugging: Independently diagnose and resolve complex issues across the AI solution stack — systematically forming hypotheses, reading documentation, reviewing logs, and isolating root causes across unfamiliar systems. • System Integration & Extensibility: Extend platform capabilities through available integration frameworks and, where needed, develop custom connectivity solutions to bridge AI platforms with business systems as integration patterns emerge. • Workflow & Automation Development: Design and build automated workflows and multi-step processes within AI platforms, optimizing orchestration patterns, error handling, and trigger logic for business process automation. • Program Champion Enablement: Partner with program champions embedded in Proofpoint's Services teams — equipping them to identify use cases, build their own solutions, and expand AI adoption within their organizations. Provide structured guidance through office hours, capability demonstrations, and consultative support. • Documentation & Knowledge Sharing: Create and maintain feature documentation, SOPs, capability guides, and enablement materials that empower program champions and team members to effectively use and build on the platform. • Business Consulting & Opportunity Identification: Proactively understand business workflows, pain points, and goals across Proofpoint's Services teams to identify and frame AI opportunities — including surfacing opportunities that stakeholders may not have articulated. • AI Landscape Evaluation: Track developments across the broader AI landscape, evaluate how emerging tools, platforms, and paradigms impact the team's work, and bring well-formed recommendations on when alternative solutions may be more appropriate than existing approaches. • Performance Monitoring: Monitor AI solution performance, identify improvement opportunities independently, and iterate to ensure ongoing value delivery. Required Qualifications • 4-year college degree in Computer Science, Engineering, Business, or a related field (or equivalent experience). • 4–7 years of experience in a technical, business consulting, or AI integration role with a demo Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 123,200.00 - 193,600.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 102,300.00 - 160,820.00 USD All other cities and states excluding those listed above: Base Pay Range: 92,100.00 - 144,705.00 USD