AI & Legal Operations Specialist (IGT1)

Job description

We are seeking a Legal Operations & AI Enablement Specialist to play a pivotal role in advancing the Legal function’s digital transformation. This position will lead the structured management of legal data and AI-powered tools, enabling automation in document review, risk triage and contract analysis. The position combines legal operations, AI tool optimization, systems management, and cross-functional business partnering. It requires a collaborative mindset and practical experience in managing AI-powered tools. If you thrive in fast-paced environments, enjoy solving complex commercial challenges in technology and want to help shape the direction of a high-growth AI-first company, we would love to hear from you. Domain AI & Legal Technology Management Maintain and enhance AI-enabled legal databases and document analysis tools. Manage and optimize Contract IQ (in-house AI-based digital worker). Curate, structure and validate AI training data (e.g., contracts, NDAs, compliance checklists). Create and maintain custom GPTs and other AI-powered legal solutions. Provide active technical leadership of Legal AI tools to maximize adoption and business value. Identify opportunities for Legal to leverage emerging technologies to enhance efficiency and insight. Conduct system analysis, troubleshoot issues, and recommend improvements (fields, processes, dependencies, system behaviour). Make strategic recommendations to enhance value derived from legal technology platforms. Legal Operations & Process Improvement Define, refine and standardize operational legal processes. Assess existing tools and methodologies to simplify and enhance efficiency. Drive cross-functional improvement initiatives in collaboration with global functions. Develop innovative approaches to deliver legal metrics and business insights. Enable change management initiatives relating to legal systems and processes. Business Partnering & Stakeholder Management Act as a bridge between Legal, technical teams, and business stakeholders. Translate data and system outputs into actionable insights for legal management. Provide day-to-day troubleshooting and operational guidance to internal stakeholders. Lead cross-functional coordination of legal technology and operational projects. Manage preparation and updates of end-user documentation, training materials, and process guides. Maintain Legal internal intranet communication platforms and knowledge repositories. Optional: Legal Support & Compliance Enablement Support low-level legal work such as NDA reviews (including use of tools such as Luminance). Assist with drafting and administrative legal workflows across multiple jurisdictions. Support compliance tracking and policy adherence initiatives. Required experience and knowledge Experience in Legal Operations, legal technology, or legal process management. Understanding of contract workflows and document lifecycle management. Experience working with AI-enabled tools or legal tech platforms Systems-oriented mindset with strong analytical and problem-solving skills. Ability to translate technical concepts into practical business solutions and take ownership of a project. Experience working cross-functionally in a global environment. Excellent written and interpersonal and communication skills with the ability to work cross-functionally and influence with diplomacy Working with the highest degree of ethics and integrity Comfortable working in a fast-paced, high-growth and evolving environment Preferred education Essential 2+ years’ experience in operations or related business support role, ideally with experience in an international organization with virtual working environment. University degree or comparable professional experience. Fluency in English. Desirable Educational background in the legal operations field, and / or experience in technical IT-facing business analyst-type role. Legal and / or compliance knowledge beneficial but not required. We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP About IGT1 IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.