AI-native People Enablement Manager

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. **Role** We are looking for an AI-native People Enablement Manager to join our team. This is a Hybrid role, reporting to the Director, People Success Enablement in the People & Culture department. As Zscaler transitions to an AI-native organization, bringing our workforce along is essential to realizing the full opportunities of this new way of working. This hands-on practitioner and catalyst will manage end-to-end enablement programs, design AI-native learning assets, and facilitate practical, interactive sessions to ensure our employees confidently adopt AI tools, amplify daily productivity, and uphold responsible human-AI collaboration. **What you’ll do (Role Expectations)** - Design AI-native learning solutions and maintain resource hubs, leveraging generative AI tools as an instructional co-pilot to rapidly build practical, modular learning assets, guides, and interactive micro-learnings optimized for impactful knowledge retrieval - Own the end-to-end operational execution, scheduling, cross-functional communications, and delivery for enterprise-wide enablement programs - Facilitate dynamic enablement workshops and hands-on learning labs across the organization - Cultivate an active internal network of AI champions and early adopters to crowdsource high-impact employee use cases and drive peer-to-peer knowledge sharing - Partner with AI Governance to uphold enterprise security, privacy, and ethics while tracking adoption metrics, sentiment, and workflow efficiency gains to continuously optimize enablement initiatives **Who You Are (Success Profile)** - You are AI-native by default, leveraging generative AI as your daily thought partner and productivity accelerator to brainstorm, synthesize, and iterate while applying sound critical judgment. - You thrive in dynamic environments, energized by emerging technologies, comfortable navigating evolving priorities, and proactive in testing, learning, and iterating rapidly. - You are an engaging facilitator who brings energy, clarity, and practical value to every session, creating an inclusive environment where employees readily experiment and build skills. - You are an organized executor with robust project management discipline, ensuring cross-functional communications, program timelines, and key deliverables run seamlessly. - You are a continuous learner driven by curiosity for technological advancements, proactively uncovering modern workflows and distilling them into simple, actionable guidance. **What We’re Looking for (Minimum Qualifications)** - Demonstrated hands-on proficiency utilizing modern generative AI tools and enterprise LLMs to streamline workflows, draft instructional content, and solve operational challenges - 5+ years of experience in talent enablement, instructional design, or program management within fast-paced enterprise environments - Proven experience in leveraging AI tools to design modern enablement resources - Demonstrated track record of facilitating engaging, interactive workshops and hands-on learning labs for cross-functional audiences - Strong project management and organizational capabilities, with proven success coordinating cross-functional stakeholders, project schedules, and enterprise communications **What Will Make You Stand Out (Preferred Qualifications)** - Proven experience designing advanced AI literacy curriculums, modern enablement modules, or custom internal AI assistants and agents - Prior background driving enablement, adoption, or change initiatives within high-growth SaaS, enterprise software, or cybersecurity organizations - Demonstrated experience measuring enablement efficacy through sentiment analysis, behavioral scorecards, adoption metrics, and business impact indicators #LI-IA1 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. *See more information by clicking on the* [*Know Your Rights: Workplace Discrimination is Illegal*](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) *link.* Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.