AI Operations Lead

Job description

ABOUT THE COMPANY Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. OUR ETHOS We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. ABOUT THE ROLE As a core member of our Internal AI team, you will help Rain build leverage and become AI-native. This role sits at the intersection between building and enablement. You will work across teams to fix bottlenecks with AI agents, apps, and workflows and empower those teams with the capabilities to do the same. This is a cross-disciplinary role for a high agency problem-solver. You will use your expertise in product, data, and vibecoding to drive improvements that will help us accelerate as we scale. Finally, you will support Rain’s foundational AI systems, tooling, and other primitives that will compound our growth over time. WHAT YOU'LL DO - Diagnose & Prioritize: Proactively audit workflows across teams to identify the highest-impact automation and AI opportunities. Translate business pain points into a prioritized roadmap with clear ROI. - Build & Ship: Design and deploy AI-powered agents, apps, and workflows using a mix of code/no-code tools. Own solutions end-to-end from prototype to production. - Drive AI Adoption: Partner with teams to build an AI-first culture. Run enablement sessions, create documentation, and build internal champions who sustain long-term impact. - Establish Operational Rigor: Define success metrics for every initiative. Track performance, measure adoption, and demonstrate business impact. Iterate based on data and feedback. - Support Rain’s AI Foundations: Develop the core primitives — documentation, skill/agent libraries, standard operating procedures, and governance frameworks — that enable Rain to build and deploy AI agents and tools easily and reliably. WHO YOU ARE - AI Native Builder. Deep and demonstrated experience using AI to build, ship, and accelerate work. You can take an ambiguous problem and ship a working solution without waiting for an engineering team. - Strong technical fluency. You are fluent with low-code/no-code and development tools (Claude Code, Cursor, etc.), SQL & BI tools, APIs, scripting, and integrations. - Analytical and empathetic problem-solver. You can partner with teams to understand challenges, use data to prioritize opportunities, deliver results, and measure impact. - Excellent communicator. You can manage expectations, maintain alignment, across competing priorities. You can translate technical concepts for non-technical stakeholders and translate business requirements into technical specs. - Systems builder. You naturally create clarity out of chaos — writing SOPs, building templates, defining standards, and structuring knowledge so that humans and agents can build on your work. - Comfortable with ambiguity and speed. You thrive in fast-paced startup environments where priorities shift and you need to figure things out on the fly. You have high agency and don't wait to be told what to do. - 3–6 years of experience in product management, product ops, forward deployed/solutions engineering, technical program management, or a similar role where you have solved problems with technical solutions. NICE TO HAVE - Experience at a Series A–C startup or high-growth startup company (or former founder) - Familiarity with compliance, finance, or payments workflows - Experience with workflow orchestration and integration architecture (webhooks, auth flows, data pipelines) - Background in change management or internal enablement programs - Experience with data platforms (Google Cloud, DBT) or data modeling - Track record of driving measurable adoption of internal tools or processes - Experience building internal knowledge bases, technical SOPs, or developer-facing documentation THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace. Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan. Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success. Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit. Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.