AI Operations Lead

Job description

# **About Broccoli AI** At Broccoli, we're building AI teammates for the people who build and maintain our world. We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done. Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan. Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built. Today: - Hundreds of contractors rely on Broccoli every day. - We've grown to **$15M+ ARR in under two years.** - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry. - We're backed by **Khosla Ventures** and **Y Combinator**. We're still just getting started. ## **The Role** We are hiring an AI Operations Lead to build the internal systems that enable Broccoli to scale. As we 5x headcount in 2026, leverage is everything: the dashboards, tools, and AI agents that make every person on the team meaningfully more effective. AI-first is how we operate. Before we hire, write a runbook, or build a process, we ask whether an agent could own it instead. You will be the person who answers that question and ships the agent. You will sit on the Strategy & Ops team and own a portfolio of internal builds: dashboards that surface the right metrics to the right people, internal tools that eliminate manual work, and AI agents that act as force multipliers across sales, CS, and operations (an assistant sales agent that drafts follow-ups and surfaces account intel, an assistant CSM agent that flags churn risk and preps QBRs, and more). ## **What You’ll Do** • Build internal dashboards that give every team clear visibility into the metrics that matter. • Design and ship AI agents that automate repetitive work across sales, CS, and operations. • Develop internal tools and workflows that remove bottlenecks as we scale. • Partner with team leads to identify the highest-leverage automation opportunities and prioritize ruthlessly. • Set up the evaluation, monitoring, and iteration loops that keep AI agents reliable in production. • Help define how Broccoli runs internally as the company grows. ## **What We’re Looking For** • Builder background: technical BizOps, forward deployed engineer, software engineer with strong product sense, or similar. • AI-native. You lean heavily on Claude (Cowork, Code, or both) in your daily work to move faster: automating analysis, drafting workflows, and handing off anything that doesn’t need a human. • Hands-on experience building with LLMs and agents (production work or substantial side projects both count). • Strategic instincts. You can look at how a team operates and identify where automation creates real leverage versus where it will be a distraction. • High agency and bias to action. • Excited to work in person in San Francisco. • Bonus: prior experience at a high-growth startup, past founder, strategy consulting before moving into building, or deploying AI agents in production. Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.