AI Operations Manager

Job description

In this role, you will own Achievers’ AI revenue strategy end to end, from use case discovery through deployment and measurement. This is a builder first role with the expectation that you will architect the IC facing tool stack, deploy AI agents that directly generate revenue, and operate them with the same rigor as a human team. You will partner with RevOps, Marketing, Sales, and CS leadership, but this role does not own or administer core systems (Salesforce, Marketo, NetSuite). Over time, this role may manage a group of agent operators. How you'll shape AI Operations at Achievers: Own the AI roadmap: use case discovery, build, deployment, adoption, and impact measurement. Design, deploy and manage revenue generating agents Architect and automate workflows that eliminate manual GTM tasks across AEs, SCs, SDRS, BDRs, and CSMs. Continuously evaluate and implement IC facing tools, replacing underutilized capabilities with higher impact alternatives. Manage agents like employees with defined scope, performance metrics, and ongoing tuning. Report on revenue impact, time saved, pipeline influenced, and adoption for every agent deployed. Establish responsible AI guardrails: data access, privacy, prompt/output review, and human in the loop checkpoints. Must abide by Achievers Generative AI Usage Policy and related policies. Experience we feel will set you up for success: Education in analytics and software development Experience in technology industry required Proven track record designing and deploying AI powered agent workflows for revenue or sales operations. Hands on experience with AI tools and orchestration frameworks Deep familiarity with the modern sales tech stack as both a user and integrator Able to bridge technical depth with business context and communicate clearly to frontline sellers and executive stakeholders. Prior quota carrying IC experience (AE, SE, or similar) with firsthand grasp of the workflows these agents will support is a nice to have. Why Achievers is a Great Place to Work™ At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere. Our Approach to Total Rewards We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. $119,000 - $161,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team. Benefits and Perks for permanent full-time employees: ✨ Rewards for your impact through our Recognition and Rewards program 🩺 Health Benefits and Life Insurance Coverage beginning on your first day 👶🏼 Parental Leave Top-up 🙌🏼 Employer matched RRSP contributions 🏖️ Flexible Vacation to recharge, so you can bring your best 🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling 🚀 Supported professional development and career growth (Linkedin Learning, mentorship) 👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity 🧘‍♀️ Regular events designed to build connection, belonging, and well-being 🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.