AI Operations Manager

Job description

At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out. Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories. **About the team:** Snappr is the world’s largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide. **About the role:** As the AI Operations Manager for this team, you will be challenged to manage and grow a team of editors who are responsible for ensuring that all of our images that are created through collaborative AI meet our high standards. Your impact on ensuring that our customers receive vibrant, standout images, giving them an incredible experience, will be the lifeblood that powers Snappr’s explosive growth and enables our clients to meet all of their visual content needs worldwide. ### What you’ll do: - Lead and grow a team of high-performing editors - Utilize data to understand editor behavior and areas for improvement in our editing process - Maximize editor productivity with a mix of training and tool-building - Work closely with the product and operations team to launch and operationalize new products from scratch - Understand the vision and strategy for your team and get all members pumped and aligned to power Snappr's growth - Develop & optimize processes by breaking projects into actionable steps with aggressive timelines for completion - Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done ### What you’ll need: - 7+ years of experience in operations management, with at least **2 years** in a leadership role overseeing large teams (50+ employees). - Experience in using analytics tools to drive insights and decision-making. - Extensive experience in vendor management, contract negotiation, and operational strategy. - Exceptional project management skills, with a track record of successfully launching and scaling operational initiatives. - Ability to balance strategic vision with hands-on execution, ensuring both high-level alignment and on-the-ground success. - Excellent communication and stakeholder management skills, with experience working cross-functionally across Product, Engineering, and Design teams. - Passion for AI, digital content, and operational excellence. - Should be willing to report 100% onsite in Ortigas. ### Nice to have - Proficiency in using SQL - Experience with Quality Assurance - Experience with professional photography and photo editing - Extensive knowledge of Adobe Lightroom and Adobe Photoshop ### Job benefits - Competitive salary - Transportation allowance provided - 20% night differential (if applicable) - Health Insurance (Day 1 HMO w/ dependents) - Free daily meals - Paid Time Off - Company Equity