AI OPS Engineer

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you ready to join the team of engineering experts at Kyndryl? We are seeking a talented Software Engineering Technical Specialist to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Responsibilities: Observability Engineering: •Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps. •Continuously enhance visibility into the health and performance of applications and infrastructure. • Proactive Monitoring & Investigation: •Leverage observability data to investigate system issues and anomalies in real-time. •Identify root causes using advanced event correlation, log analysis, and telemetry patterns. • Predictive Analytics & ML Integration: •Apply machine learning models to detect anomalies, forecast system behavior, and prevent outages. •Collaborate with data teams to operationalize predictive analytics for IT incident management. • Service Mapping with ServiceNow: •Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk. •Ensure accurate service correlation and dependency mapping across platforms. Who You Are Degree in Computer Science, Engineering, Information Systems, or equivalent. Hands-on experience with Splunk ITSI or similar observability platforms. Strong knowledge of ServiceNow, including CMDB and CI relationships. Familiarity with machine learning for anomaly detection and predictive analytics. Proficient in scripting (Python, linux) for automation. Understanding of ITIL and modern IT operations practices. Analytical mindset with strong troubleshooting and investigation skills using observability data. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.