AI Presales Engineer

nice

Australia - Sydney · Sydney · Australia

Posted Aug 5, 2026

Other
CX - Agentic Experience Automation

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value

The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.

The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.

How will you make an impact?

Partnering with the sales team to support strategic deals
Participating in discovery calls and technical deep dives
Creating and delivering presentations and customized demos
Designing and recommending technical solutions aligned to customer needs
Analyzing customer requirements and providing technical guidance
Collaborating cross‑functionally on enhancements and customer requests
Providing technical support during the sales process
Staying current on the competitive landscape and performing comparisons
Providing internal technical training across teams

Have you got what it takes?

Experience as a consultant, sales engineer, or similar technical presales role
Experience in enterprise software within automation or contact center technologies
Strong JavaScript programming/scripting skills
Experience with low-code platforms and conversational AI is a plus
Strong presentation and communication skills
Creative and design-oriented mindset
Ability to quickly learn and explain new technologies

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.