AI Product Manager - B2B SaaS (Martech) - Remote

Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. **About us** Insider One is the **#1 platform** that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and **become unstoppable.** Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered **by 1,500+ team members representing 50+ nationalities across 30+ offices**. With AI at its core and an integrated Customer Data Platform (CDP), **Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels**, including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, **a $500M Series E led by General Atlantic**. We are backed by top-notch investors, including **Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst**, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only **woman-founded, women-led B2B SaaS unicorns** in the world. Loved by customers, recognized by analysts, **we are the only vendor recognized as the #1 leader** in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — [see for yourself](https://www.gartner.com/reviews/market/multichannel-marketing-hubs/compare/product/braze-customer-engagement-platform-vs-insider-vs-salesforce-cloud). We consistently outperform and continue our leadership, and [the results speak for themselves](https://insiderone.com/insider-migration/). From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the **most socially progressive technology communities** in the world. Through our social responsibility initiatives like *100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables*, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is **an exceptionally talented, visionary team of overachievers** that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. **We are looking for a Product Manager who wants to make the dream a reality.** **What is our mission?** We are visionaries who guide new product ideas. We are setting the vision for our growing family of products. We use data, research, strategy, and empathy to guide development and design teams toward a common goal since we believe that only our products can alter Insider One's destiny. We are Insider One’s innovators, our impact starts on day one, and our mission is to prove that break-through products can be created outside Silicon Valley. **What are we offering?** **Impact**; be a part of a world-class product team where we constantly get challenged with new things and the results of our actions create an impact for hundreds of millions of users every day. **Personal Growth**; work closely with experienced PMs, get mentored by some of the best people in their fields, join tons of different training like sales, design, customer communication. Develop the skills that you need to become a successful product manager. **Experience**; get important responsibilities, learn from your mistakes without getting blamed, watch experienced people work on complex matters, gain one of the most important things to become a great product manager, experience. **Delight**; make tough decisions, release new features, create innovating products which bring ease and joy to the life of many individuals who use them. **Community**; surround yourself with great people who constantly help each other and push each other to be better, join many different events, and become a part of the Insider One Community. **What are we searching for?** **Leadership**, you can make decisions and set direction while motivating and inspiring people around you to follow you in that direction. **Communication**, you serve as the diplomat of the team, you can transmit complex information to different audiences clearly and you are talented in reaching the information you need on the people you are talking to. **Problem Solving**, you are a natural-born problem solver, finding solutions to complex problems motivates and excites you, and at that moment when you solve the problem, feeling that sense of accomplishment is worth all the effort. **Teamwork**, you are easily able to work with people around you, help them when they need, give or take constructive feedback, despite any personal conflict between you and them. **Listening**, despite the fact that communicating effectively is extremely important, you should also be able to gather information from many sources around you to help you make better-informed decisions on guiding and improving your products and services. **Entrepreneurial Spirit**, rather than waiting to adapt to change, you are actively seeking out change. You have a mindset that embraces critical questioning, innovation, and improvement. You can see the big picture, you are willing to take risks, you constantly seek new opportunities for innovation and you take ownership and pride in what you do. What are you going to do? ### What You Will Do - You are going to be the person who is responsible for defining the why, when, and what of the products that the engineering team is building. This means you will be leading cross-functional teams with your communication starting from a product's ideation all the way through to its launch. - You will be responsible for building a product and strategy which reflects Insider One's vision. Your job is to clearly articulate the business value to the product team so they understand the intent behind the new product or product release. - You will be defining the release process and coordinating all of the activities required to bring the product to market. - You will be managing and prioritizing product items. You will be owning the creative process of generating, developing, and curating new ideas. You will be continuously benchmarking, monitoring, and understanding market needs and requirements, competition, customer/user requirements, and emerging technologies. - You will be defining and analyzing the metrics to calculate how features or products are performing, what the level of customer satisfaction is, and provide suggestions for improvements. - You will always remember that building great products is invigorating. Successful products are built and adopted by customers when a group of committed, focused, and passionate team members play their positions to the best of their abilities. This starts with a strong product manager who feels a deep sense of responsibility for their role and a deep commitment to their team. - So, you are going to do your best to create great products that everybody loves. ### What You Will Need - Experience using and applying **Large Language Models**. You should know how to prompt-engineer them, how to evaluate them, and understand how they are tuned. - Hands-on experience building or using LLM-powered agentic solutions. - Establish and refine processes to ensure quality and accuracy in the conversational AI channels (nice to have). - You have **3+ years of Product Management experience**, preferably in a **B2B SaaS product**. - You have a Bachelor's Degree from a top-tier university, preferably in Engineering, Business Management, or a related field. - You have hands-on experience in **Agile Product Development**. - You have hands-on experience in leading cross-functional teams and delivering projects on a time-bounded schedule. - You have a strong understanding of GenAI fundamentals (LLMs, prompt engineering, RAG, fine-tuning, hallucinations, bias, accuracy, etc.). - You have worked with model APIs like OpenAI, Claude, or Mistral. - You have built or iterated on customer journeys using low-code/no-code tools and drag-and-drop automation platforms. - You have the ability to assimilate customer requirements, design appropriate solutions, and translate requirements into detailed product specifications. - You have the ability to manage complex initiatives with limited supervision. - **You are fluent in English and Turkish** ### What We Offer - Enjoy a monthly meal allowance designed to enhance your daily routine. - Access comprehensive private health insurance. - Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and Neoskola. - Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. - Be part of a diverse team that’s as global as it gets, where every voice is heard, and 50+ nationalities build together. - Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. - Help build the team you want to work with and enjoy rewarding referral bonuses. - Opportunities to give back to your community through volunteering and purpose-driven social impact projects. - From global retreats to team-building activities, expect year-round events that turn into lifelong memories. - Get inspired by the greatest minds in the tech industry through events like our Tech & Dev Talks. - Work from anywhere in Turkey through our fully remote setup.